At a Glance
- Tasks: Support a busy switchboard, ensuring calls are handled efficiently and professionally.
- Company: Join a dynamic team focused on better places and thriving communities.
- Benefits: Enjoy ongoing training, career progression, and flexible lifestyle benefits.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: Previous switchboard experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities. We are looking for a professional, proactive, and customer-focused Deputy Switchboard Manager to support the daily operation of a busy corporate switchboard environment. This role is ideal for someone with previous switchboard experience who is passionate about delivering exceptional customer service and supporting a high-performing team.
As Deputy Switchboard Manager, you will support the management of the switchboard operation, ensuring calls are handled efficiently and professionally while maintaining excellent service standards across the business. You will also act as a key escalation point, support operational processes, and provide leadership cover in the absence of the Switchboard Manager.
Key Responsibilities- Switchboard & Customer Service
- Support the day-to-day operation of the switchboard function using the GENESYS system
- Ensure all incoming calls are answered promptly, professionally, and in line with company standards
- Direct calls efficiently to the correct departments and personnel
- Screen and vet calls appropriately to minimise unnecessary interruptions to teams and stakeholders
- Deliver exceptional customer service to all callers, colleagues, and visitors
- Manage and resolve complaints or challenging calls professionally and efficiently
- Respond to executive and priority requests with urgency and professionalism
- Operational Support
- Act as first point of contact in the absence of the Switchboard Manager
- Support the coordination of daily operational activities within the switchboard team
- Assist with rota coordination, holiday planning, and team communication
- Ensure all faults or issues within the switchboard area are reported and escalated appropriately
- Carry out ad hoc administrative duties and operational requests from Client Management
- Support onboarding, training, and coaching of new team members where required
- Attend and complete all required training and development activities
- Service Excellence & Compliance
- Maintain a professional, approachable, and service-led attitude at all times
- Ensure compliance with company procedures, policies, and service standards
- Promote a positive team culture and collaborative working environment
- Support continuous improvement initiatives to enhance service delivery and operational efficiency
- Ensure all health & safety procedures are followed within the workplace
- Previous switchboard experience (essential)
- Experience supporting or supervising a team within a customer service environment
- Excellent telephone manner and communication skills
- Strong customer service and stakeholder management skills
- Good working knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint
- Ability to remain calm and professional under pressure
- Strong organisational skills and attention to detail
- Ability to multitask and prioritise workload effectively
- Flexible and adaptable approach to work
- Self-motivated with the ability to use initiative
Monday to Friday 9:00am – 5:00pm 35 hours per week Rotational rota basis Office Based Monday - Friday
What We Offer- Opportunity to work within a professional corporate environment
- Ongoing training and development opportunities
- Supportive and collaborative team culture
- Career progression opportunities
- Dynamic and varied role with stakeholder interaction
- Virtual GP available via video or phone
- Financial wellbeing assistance through Salary Finance scheme
- Flexible lifestyle benefits platform – Choices, holiday, insurance, and technology options
- Discounts through MiDeals platform and cycle-to-work scheme
- Life cover of up to four times your salary
- Enhanced pension contributions, a save-as-you-earn scheme, and Mitie Matching Share Plan
- Recognition through Mitie Stars with cash prizes and a chance at a £10,000 top prize
- Training and development via a wide selection of learning resources
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Switchboard Deputy Manager in Hove employer: Mitie Cleaning & Hygiene Services
Join a dynamic and supportive corporate environment as a Deputy Switchboard Manager, where your expertise in switchboard operations will be valued and nurtured. We pride ourselves on fostering a collaborative team culture that prioritises exceptional customer service and offers ongoing training and development opportunities for career progression. With a range of benefits including flexible lifestyle options, financial wellbeing assistance, and recognition programmes, we are committed to creating a thriving workplace for all employees.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Deputy Manager in Hove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Cleaning & Hygiene Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Cleaning & Hygiene Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Switchboard Deputy Manager in Hove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Cleaning & Hygiene Services:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Cleaning & Hygiene Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Cleaning & Hygiene Services!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
