Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage hygiene services at Heathrow, ensuring top-notch passenger experiences.
- Company: Join a leading facilities management company at Heathrow Airport.
- Benefits: Enjoy flexible benefits, extra holidays, and a chance to win £10,000.
- Why this job: Make a real impact on passenger satisfaction in a dynamic airport environment.
- Qualifications: Strong leadership skills and experience in facilities management required.
- Other info: Diverse training opportunities and a commitment to inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Location: Heathrow Airport, Terminal 2, Hounslow
Job Purpose: The Operations Manager role will be a management role within the Heathrow unitary management structure, reporting through to the Head of Soft Services. Your role is to ensure the comprehensive governance, tactical and operational management of the airport's complex hygiene services maintained in line with contractual requirements and clients' expectations. This includes comprehensive logistical deployment and management of a significant workforce; it is essential that you are people focused and standards driven. The role's prime focus is on providing the passengers of Heathrow an exemplar experience by delivering all that is pledged in the contract and its associated key performance indicators. The role works harmoniously in partnership with the client, so strong communication skills are essential.
Responsibilities:
- Deliver a high quality, proactive Soft Facilities Management service to both the client and passengers and always discharge this responsibility with utmost professionalism.
- Responsible for managing the Profit and Loss (P&L) account and attending monthly finance reviews to report on the financial performance of the Terminal during the reporting cycle.
- Work with other Operations Managers to identify additional revenue opportunities.
- Lead, coach and develop the operational teams.
- Manage internal and external stakeholder relationships and expectations.
- Ensure that internal/external training is provided and develop best practice for FM services to drive service and quality improvements across the contract.
- Carry out regular site audits e.g. HSE and regular quality checks.
- Act as the key focal point for any operational issues and respond within agreed timescales.
- Ensure that all aspects of Health and Safety are covered and the correct documentation is held.
- Ensure the contract meets statutory compliance regulations.
What We Are Looking For:
- Ability to engage with the senior client team with confidence and a keen understanding of strategy, tactical engagement and operational delivery.
- People focused, passionate, kind and team oriented.
- Experience in dealing with sub-contractors and supply chain.
- Confident in making decisions and following up their decisions with action, achieving objectives by motivating and working through others.
- Experience of managing a Soft Services support team, including absence management and development of staff.
- Influencing and teamwork: ability to influence others and move toward a common vision. Must be a team player and able to work collaboratively with and through others.
- Analytical skills: a structured approach to problem solving with a natural inclination for planning strategy and tactics, drives to fix the ultimate root causes to drive sustainable change, flexible and adaptable.
- Financial acumen: ability to understand the financial effects of certain choices and actions and make informed decisions to maximize profits and decrease loss. Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible.
- Attends AFP meetings and has full grip on GMP.
Benefits: Our market-leading offering provides benefits that suit your lifestyle. We have a virtual GP, salary finance, flexible lifestyle benefits platform (Choices), up to five extra holidays per year, critical illness insurance, dental treatment, technology products, high-street discounts, cycle-to-work scheme, life cover up to four times your salary, enhanced pension contributions, a save-as-you-earn scheme and a Mitie Matching Share Plan. Mitie stars provide recognition and prizes, including a chance to win £10,000. We offer diverse training and development opportunities. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need reasonable adjustments, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.
Operation Manager in Hounslow employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operation Manager in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Heathrow. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations management. Think about how your experience aligns with the role's focus on people management and financial acumen. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and improved service quality in past roles. This is key for an Operations Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Operation Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing teams, financial acumen, and any relevant soft services management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to providing an exemplar experience at Heathrow. Keep it professional but let your personality show through.
Showcase Your People Skills: Since this role is all about people management, make sure to highlight your communication and leadership skills. Share examples of how you've successfully led teams or managed stakeholder relationships in the past. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Operations Inside Out
Before the interview, make sure you thoroughly understand the operations management role, especially in a complex environment like Heathrow Airport. Familiarise yourself with the key performance indicators and contractual obligations mentioned in the job description, so you can confidently discuss how your experience aligns with these requirements.
✨Showcase Your People Skills
As an Operations Manager, being people-focused is crucial. Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated others or resolved conflicts, as this will demonstrate your ability to manage relationships effectively.
✨Demonstrate Financial Acumen
Since managing the Profit and Loss account is part of the role, be ready to discuss your experience with financial management. Bring examples of how you've made informed decisions that positively impacted financial performance, and be prepared to talk about any relevant metrics or outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle operational issues. Think through potential challenges you might face in this role and how you would address them. This will show your analytical skills and readiness to tackle real-world problems.
