At a Glance
- Tasks: Support the police in custody suites, caring for and assisting detainees.
- Company: Join a dynamic team within the criminal justice system.
- Benefits: Earn £13,917.49 with flexible shifts, training, and great perks.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, basic IT skills, and a valid driving licence required.
The predicted salary is between 13917 - 13917 £ per year.
Better places, thriving communities. Are you interested in working within the criminal justice system in a core role supporting the police? Do you have the empathy to work with vulnerable people? We are looking for people who want to make a difference working alongside the Police in custody suites, caring for detainees – from supporting them during the time spent in custody, completing forensic samples, and working with other agencies to support and help with detainees' rehabilitation.
Previous experience working within the police/security/armed forces would be beneficial but we will train you in full on an Initial Training Course even without previous experience. You will be expected to use a computer and various programs competently during your working day. The role requires the flexibility to work not only in your base Custody suite but across an assigned region in the Police Custody Suites and Force area.
What You Can Earn
- Salary of £13,917.49
- Part time – fixed shift working: 06:45 to 19:00 for day shifts and night shifts of 18:45 to 07:00, working in a team rota pattern of 2‑day shifts on, 8 days, 2 nights, 4 days off.
- Rolling rota available 2 years in advance.
- These patterns are contractually agreed with the customer: we may offer a part‑time or mutually agreed “Bank” contract, but all employees must work full shifts, and part‑time employees still need to carry out some night shifts.
- You refer a colleague who successfully joins us? That is £150 each time.
What are the minimum requirements?
- Previous Police/Security/forces experience would be beneficial.
- Reasonable level of spoken and written English and basic numeracy.
- Competent in IT and using a computer.
- Full valid driving licence.
- Must have RTW in the UK, lived in the UK with British Passport or ILR for 3 years + no gaps out of the country more than 3 months.
- All candidates are subject to police vetting checks – clean driving/criminal record is essential.
A Little More About The Role
The custody suites can be an energetic place to work, with no two shifts the same. Whilst detained, we provide individuals with all their physical, mental healthcare and wellbeing needs. You will escort detainees, make recorded observations as per their individual plan, and work with colleagues and the Police to deal with any detainee that is a risk of harming themselves. You will work in a small team alongside Police Officers, supported by experienced Senior Custody Detention Officers.
Training
Once you have passed our selection and vetting process, you will begin your Police Services career by completing a 3‑week initial training course (ITC) Monday to Friday 8am‑5pm on full pay. You will then have continued development.
Opportunities For Growth
We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect. Opportunities to progress to Senior Custody Detention Officer, where you will manage sizeable teams.
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household; you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme – for example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. We also have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie matching share plan. We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year a chance to win a top prize of £10,000.
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at [contact email].
Detention & Custody Support Officer in Hereford employer: Mitie Cleaning & Hygiene Services
Join a dynamic team as a Detention & Custody Support Officer, where your role is pivotal in supporting the police and making a real difference in the lives of vulnerable individuals. With comprehensive training provided, competitive benefits including access to a virtual GP, financial wellbeing assistance, and opportunities for career progression, you will thrive in a supportive work culture that values integrity and respect. Our commitment to employee growth and recognition ensures that your contributions are celebrated, making this an excellent place to build a meaningful career.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Detention & Custody Support Officer in Hereford
✨Tip Number 1
Network like a pro! Reach out to people in the criminal justice field, especially those who work as Detention & Custody Support Officers. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Familiarise yourself with the responsibilities of supporting detainees and working alongside police officers. Show us your empathy and commitment to making a difference!
✨Tip Number 3
Practice your IT skills! Since you'll be using various programs during your shifts, brush up on your computer skills. We want to see that you’re tech-savvy and ready to handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Detention & Custody Support Officer in Hereford
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to empathise with vulnerable individuals. This role is all about supporting detainees, so sharing any relevant experiences or skills that demonstrate your compassion will really help you stand out.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We want to see your qualifications and experiences without wading through unnecessary fluff. Use bullet points if it helps to organise your thoughts!
Tailor Your Application:Make sure to tailor your application to the job description. Mention any previous experience in police, security, or armed forces, even if it's just a small part of your background. We love seeing how your unique experiences can contribute to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so you’ll be done in no time!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Detention & Custody Support Officer does. Familiarise yourself with the responsibilities, especially around supporting vulnerable individuals and working alongside the police. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Empathy and Communication Skills
Since this role involves working with detainees, it's crucial to demonstrate your empathy and communication skills during the interview. Prepare examples from your past experiences where you've successfully supported or communicated with vulnerable individuals. This will highlight your suitability for the role.
✨Brush Up on IT Skills
As the job requires competent use of computers and various programmes, make sure you're comfortable discussing your IT skills. If you have experience with specific software or systems, be ready to mention them. If not, consider taking a quick online course to boost your confidence before the interview.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the training process, team dynamics, or opportunities for growth within the role. This shows that you're engaged and serious about making a difference in the criminal justice system.
