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- Tasks: Manage customer requests via phone and email while ensuring efficient service delivery.
- Company: Join Mitie, a leading facilities management company with a focus on community and diversity.
- Benefits: Enjoy flexible benefits, health support, discounts, and career development opportunities.
- Why this job: Be the first point of contact and make a real difference in people's work lives.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Dynamic team environment with a commitment to inclusivity and career progression.
The predicted salary is between 19800 - 26800 £ per year.
Better places, thriving communities.
We are seeking a Helpdesk Operative to join our team at Mitie in Buxton, Harpur Hill. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie’s policies, processes, and procedures are followed. As a Helpdesk Operator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.
Responsibilities- Answer emails, phone calls, and walk-in queries while logging jobs.
- Send quotes to clients for approval and inform engineers of daily workloads.
- Produce reprographics and printing requests for training on site.
- Fulfill contractual obligations with the client and ensure service delivery aligns with contracts.
- Act as the first line of contact for the Mitie team, answering calls and emails efficiently and meeting customer needs.
- Input and output help desk data timely and monitor performance against SLA.
- Manage workloads under pressure to meet challenging deadlines.
- Strong literacy and numeracy skills.
- Proficiency in Microsoft Office.
- Excellent written and verbal communication and negotiation skills.
- Good planning and organisational skills with the ability to maintain confidentiality.
- Virtual GP and family health support.
- Financial wellbeing assistance through Salary Finance (e.g., access to earned pay before payday for a small fee).
- Flexible lifestyle benefits platform Choices (e.g., extra holiday, insurance options, technology purchases).
- Access to high street discounts via MiDeals, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn, and Mitie Matching Share Plan.
- Awards program with Mitie Stars and potential monthly and annual cash prizes.
Our success is a direct result of the experience and quality of our people. Progressing your career is a top priority, with training and development resources available. We are committed to inclusive recruitment. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Helpdesk Operative employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitie on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and helpdesk scenarios. We recommend role-playing with a friend to get comfortable with your responses and show off your skills.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from Mitie, let them know why you’re excited about being a Helpdesk Operative and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitie family.
We think you need these skills to ace Helpdesk Operative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Operative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Be Professional Yet Personable: While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your application. Show us why you’re passionate about joining Mitie and how you can contribute to our thriving community.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details you need about the role and our company. Don’t miss out on this opportunity!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Operative role. Familiarise yourself with the responsibilities listed in the job description, such as managing phone calls and emails, logging information, and supporting employees. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high levels of service, be prepared to share specific examples from your past experiences where you've excelled in customer service. Think of situations where you managed queries effectively or resolved issues under pressure, as these will highlight your suitability for the job.
✨Brush Up on Your Tech Skills
Proficiency in Microsoft Office is a must for this role. Make sure you're comfortable using tools like Excel and Word, as well as any database systems you might encounter. If you have experience with helpdesk software, mention it during the interview to show you're ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions that show your interest in the company and the role. Ask about the team dynamics, training opportunities, or how success is measured in the Helpdesk Operative position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
