At a Glance
- Tasks: Support the team by managing calls, emails, and ensuring timely job processing.
- Company: Join Mitie, a leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and access to discounts.
- Other info: Great career progression opportunities and recognition through our Mitie Stars programme.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: IT skills and administrative experience are essential; teamwork and organisation are key.
The predicted salary is between 30000 - 40000 € per year.
Role Responsibilities
- Work with team members to handle incoming calls, emails and allocating work based on pre-agreed priorities.
- Ensure all reported jobs are processed in a timely manner.
- Monitor the completion of Planned Preventive Maintenance and Helpdesk tasks to ensure contract compliance.
- Log and process job quotes, maintaining full auditable trails for invoices, timesheets, material orders and goods received notes.
- Check and maintain the FM Helpdesk Inbox, schedule reactive and help-desk call-outs, and open and close jobs.
- Provide general administration support, daily chasing and liaison, and raise corrective maintenance tasks following completed PPM tasks.
What We Are Looking For
- IT skills, including Microsoft Excel, Word and Outlook, with some experience in updating systems.
- Administrative experience is essential.
- A good team player who is supportive and organised.
- Someone happy to work in a fast-paced environment.
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme, providing access to 50% of your earned pay before payday for a small fee and competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or purchase technology products at an affordable cost. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform, and we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes each month and at the end of the year there’s a chance to win a top prize of £10,000. Our success is a direct result of the experience and quality of our people, so progressing your career is a top priority. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Together our diversity makes us stronger.
Helpdesk & Compliance Co-ordinator employer: Mitie Cleaning & Hygiene Services
Mitie is an exceptional employer that prioritises employee wellbeing and career growth, offering a comprehensive benefits package including flexible lifestyle options, financial wellbeing assistance, and access to a virtual GP. Our inclusive work culture fosters teamwork and support in a fast-paced environment, while our commitment to training and development ensures that every employee has the opportunity to progress their career within our leading facilities management company.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk & Compliance Co-ordinator
✨Tip Number 1
Get to know the company before your interview! Research Mitie and understand their values, services, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills, especially in IT and administration, align with the Helpdesk & Compliance Co-ordinator role.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked effectively in a team before. Highlight your supportive nature and how you thrive in fast-paced environments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds!
We think you need these skills to ace Helpdesk & Compliance Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT skills, administrative experience, and any relevant teamwork examples to show us you’re the perfect fit for the Helpdesk & Compliance Co-ordinator role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join our team at StudySmarter and how your background aligns with the responsibilities of the role. Keep it friendly and professional, and don’t forget to mention your enthusiasm for working in a fast-paced environment!
Show Off Your Communication Skills:Since this role involves handling calls and emails, make sure your written application showcases your communication skills. Use clear and concise language, and double-check for any typos or errors before hitting send. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to explore more about us and what we offer while you’re at it!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Helpdesk & Compliance Co-ordinator. Familiarise yourself with tasks like handling calls and emails, processing job quotes, and monitoring maintenance tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your IT Skills
Since the job requires IT skills, particularly in Microsoft Excel, Word, and Outlook, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles, especially for administrative tasks or managing data. If you can, practice using these applications before the interview to refresh your skills.
✨Demonstrate Team Spirit
As a team player, it's crucial to convey your ability to work well with others. Think of examples from past experiences where you collaborated effectively with colleagues or supported your team during busy periods. Highlighting your organisational skills and adaptability in a fast-paced environment will also impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
