At a Glance
- Tasks: Lead Hard Services in a prison estate, ensuring compliance and high performance.
- Company: Join a leading facilities management company with a focus on safety and efficiency.
- Benefits: Attractive salary, car allowance, bonus, and private healthcare.
- Other info: Inclusive recruitment process; we welcome diverse applicants.
- Why this job: Make a real impact in a challenging environment while developing your leadership skills.
- Qualifications: Experience in Hard FM leadership, ideally in secure environments, with strong engineering knowledge.
The predicted salary is between 78000 - 78000 £ per year.
Head of FM – Hard Services (Technical)
£78,000 + Car Allowance + Bonus + Private Healthcare
Onsite Millsike Prison York
Overview
We’re looking for an experienced Head of FM to lead Hard Services across a prison estate. This role sits at the heart of the operation — you’ll be responsible for safe, compliant, high‑performing FM delivery, while leading teams and building strong relationships with HMPPS and key stakeholders.
You will have real ownership, managing performance, risk, and budgets in a complex, highly regulated environment.
Responsibilities
Take the lead on all FM service delivery, ensuring everything meets statutory requirements, contract standards, and HMPPS expectations.
- Day‑to‑day oversight of maintenance (SFG20), lifecycle planning, and asset management, ensuring risks are controlled and services run smoothly.
- Represent the business with the client – leading meetings, resolving issues, and identifying opportunities to improve service and reduce cost.
- Lead and develop your teams, managing recruitment, performance, ER matters, and engagement to create a strong, inclusive culture.
- Own the budget, forecasts, and reporting, keeping performance on track and within agreed parameters.
Qualifications & Skills
- Strong background in Hard FM or TFM leadership, ideally within a prison or secure environment, supported by an engineering qualification.
- Knowledge of building services, maintenance standards (SFG20), and FM compliance; confident managing performance across a complex estate.
- Experience leading large teams, handling people matters, and delivering service plans and KPIs.
- Strong financial and commercial awareness.
- IOSH (essential), NEBOSH desirable.
- Professional membership (IWFM, CMI or CMIOSH).
- Confidence with data, reporting, and performance analysis.
- Ability to manage risk, priorities, and multiple workstreams.
- Clear communicator, proactive problem solver, and someone who builds trust quickly.
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments during the recruitment process, please email Karen Hayes at Karen.hayes@mitie.com.
Head of FM - HMP Millsike employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
