At a Glance
- Tasks: Lead and oversee Facilities Management services in a secure environment.
- Company: Join a dynamic team at Campsfield Immigration Removal Centre.
- Benefits: Enjoy flexible holidays, health perks, and exciting recognition rewards.
- Other info: Inclusive recruitment process with opportunities for personal growth.
- Why this job: Make a real impact while fostering collaboration and innovation.
- Qualifications: Experience in Total FM and strong leadership skills required.
The predicted salary is between 46000 - 52000 £ per year.
Location: Campsfield Immigration Removal Centre
Reports to: Centre Director / Head of FM (I&J)
Direct Reports: FM Supervisors & Helpdesk Co‑ordinators
Role Purpose
Provide strategic and operational oversight of integrated Facilities Management services (Hard & Soft) within a secure environment. Foster a culture of collaboration, inclusion and continuous improvement, ensuring a positive experience for all service users. Support, develop and retain a capable team while delivering services efficiently and within budget. Build effective working relationships with clients, colleagues and supply partners, making use of wider organisational expertise.
Key Responsibilities
- Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners.
- Support and guide service delivery teams, encouraging collaboration, accountability and development.
- Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
- Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
- Identify opportunities for improvement, efficiency and innovation across services.
- Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice.
- Monitor performance through data insights, KPIs and feedback, making adjustments where needed.
- Manage budgets responsibly to ensure cost‑effective service delivery.
- Plan and coordinate resources effectively to meet current and future needs.
- Act as a point of contact for escalated issues, supporting timely and appropriate resolution.
- Support audits and inspections, ensuring compliance and continuous improvement.
- Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
- Follow all security procedures and protocols, reporting any concerns as required.
Skills & Experience
- Experience in Total FM (TFM), ideally within a custodial or secure environment.
- Background in building services maintenance, supported by a relevant engineering qualification.
- Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
- Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
- Aware of SFG20 maintenance standards.
- Experience across both Hard FM and Soft Services.
- Understanding of relevant legislation and industry standards.
- Experience supporting people management activities, including recruitment, development and employee relations.
- Strong communication, collaboration and problem‑solving skills.
- Ability to interpret data and identify trends.
- Experience managing budgets and resources.
- Able to organise and prioritise multiple tasks effectively.
- Comfortable using IT systems and FM platforms.
Benefits
Our market‑leading offering provides benefits suited to your lifestyle, including a virtual GP, salary finance scheme, flexible holiday purchase, critical illness insurance, dental treatment options, technology purchase discounts, high‑street retail discounts, cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. We also offer Mitie Stars recognition for hard work with monthly cash prizes and a top prize of £10 000.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments, please let us know.
Head of FM (Campsfiled IRC) employer: Mitie Cleaning & Hygiene Services
At Campsfield Immigration Removal Centre, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, inclusion, and continuous improvement. Our comprehensive benefits package, including flexible holiday options, health and wellness initiatives, and generous pension contributions, reflects our commitment to employee well-being and growth. Join us to be part of a supportive team dedicated to delivering high-quality facilities management services in a secure environment, where your contributions are recognised and rewarded.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of FM (Campsfiled IRC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field, especially those who have experience in secure environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to facilities management and think of examples from your past that showcase your skills in collaboration and problem-solving.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've supported and developed teams in previous roles. Highlight your experience in managing budgets and resources effectively, as this is key for the Head of FM role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our recruitment process.
We think you need these skills to ace Head of FM (Campsfiled IRC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Total FM, especially in secure environments. We want to see how your skills align with the role of Head of Facilities Management!
Showcase Your Leadership Skills:Since this role involves managing teams, be sure to include examples of how you've supported and developed your team in previous positions. We love seeing collaboration and accountability in action!
Highlight Compliance Knowledge:Mention your understanding of relevant legislation and industry standards, especially around health and safety. This is crucial for us at Campsfield, so don’t hold back on showcasing your qualifications like IOSH or NEBOSH.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your FM Inside Out
Make sure you brush up on your knowledge of Total Facilities Management, especially in a secure environment. Familiarise yourself with relevant legislation and industry standards, as well as the specific needs of Campsfield IRC. This will show that you're not just interested in the role, but that you understand the unique challenges it presents.
✨Showcase Your Leadership Skills
As the Head of FM, you'll be leading a team, so it's crucial to demonstrate your people management experience. Prepare examples of how you've supported and developed teams in the past, focusing on collaboration and accountability. Highlight any successful projects where you fostered a positive culture and improved service delivery.
✨Be Data-Savvy
Since monitoring performance through data insights is key, come prepared to discuss how you've used data to drive improvements in previous roles. Think about specific KPIs you've worked with and how you've interpreted trends to make informed decisions. This will show your analytical skills and your ability to adapt strategies based on feedback.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you've had to manage escalated issues or ensure compliance during audits. Practising your responses will help you articulate your thought process clearly and demonstrate your capability to handle challenges effectively.
