At a Glance
- Tasks: Lead commercial excellence in critical utilities contracts and drive value improvement.
- Company: Join a leading firm in critical infrastructure with a focus on innovation.
- Benefits: Competitive salary, flexible benefits, health support, and professional development opportunities.
- Other info: Inclusive culture with opportunities for growth in a dynamic environment.
- Why this job: Shape strategy and influence senior stakeholders in high-impact commercial work.
- Qualifications: Proven leadership in FM sector, strong contract management, and risk mitigation skills.
The predicted salary is between 80000 - 100000 £ per year.
Lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure. This role requires precision, risk management and strategic insight in a high‑risk, highly regulated environment.
Key Responsibilities
- Identify and drive commercial value and margin improvement across critical utilities contracts.
- Provide expert guidance to Account Directors and Managers across the full contract lifecycle.
- Support bid activity and contract retention, ensuring robust commercial outcomes.
- Oversee key commercial processes including contract variations, notices and compliance tracking.
- Ensure price adjustments, indexation and contractual entitlements are applied accurately and on time.
- Maintain strong governance over contract documentation and data integrity.
- Support mobilisation and remobilisation of complex, high‑risk environments.
- Lead commercial input into contract reviews, performance improvement and repricing strategies.
- Work closely with operational teams to resolve disputes and manage claims effectively.
- Deliver clear, structured reporting on commercial risks and opportunities to senior leadership.
- Develop and implement strategies to mitigate risk and maximise value in a regulated environment.
- Build strong relationships with clients operating in critical infrastructure environments.
- Provide commercial training and support to operational and finance teams.
- Contribute to cross‑functional initiatives and strategic improvement projects.
Qualifications
- Proven commercial leadership within the FM sector, ideally in utilities or critical environments.
- Demonstrable track record of protecting margin and improving profitability in complex contracts.
- Strong understanding of contract models, commercial structures and risk allocation.
- In‑depth knowledge of payment mechanisms, SLAs, KPIs and performance risk mitigation.
- Experience managing claims, disputes and contractual negotiations.
Candidate Profile
The ideal candidate is detail‑focused, commercially astute and thrives in complex, high‑stakes environments. They bring a structured, analytical approach, a capacity to manage risk while spotting improvement opportunities, and clear, authoritative communication skills. They are calm under pressure, maintain strong relationships with internal teams and senior client stakeholders, and combine strategic oversight with hands‑on delivery.
Why Join Us
Sophisticated, high‑impact commercial work in independent, critical infrastructure. You will gain senior stakeholder influence, shape strategy and deliver measurable results. We offer a competitive salary, a flexible benefits platform, health and wellbeing support, professional development opportunities and an inclusive, supportive culture.
Equal Opportunity Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all.
Head of Commercial – Utilities employer: Mitie Cleaning & Hygiene Services
Join us as the Head of Commercial – Utilities, where you will lead our critical infrastructure portfolio in a dynamic and supportive environment. We pride ourselves on fostering a culture of inclusivity and professional growth, offering competitive salaries, flexible benefits, and health and wellbeing support to ensure our employees thrive. With opportunities to influence strategy and deliver impactful results, this role is perfect for those seeking meaningful and rewarding employment in a high-stakes sector.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial – Utilities
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and engage on platforms like LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their challenges in the utilities sector and think about how you can add value. Show them you're not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Head of Commercial. Highlight your commercial leadership and risk management skills to make a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can reinforce your interest and keep you top of mind. Plus, it shows your professionalism and attention to detail.
We think you need these skills to ace Head of Commercial – Utilities
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Commercial – Utilities. Highlight your experience in managing complex contracts and improving profitability, as these are key for us. Use specific examples that showcase your commercial leadership and risk management skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for this role. Mention your understanding of critical environments and how you’ve successfully navigated high-risk situations in the past. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and data to demonstrate how you’ve driven commercial value and improved margins in previous roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Numbers
Before the interview, brush up on key financial metrics and performance indicators relevant to the utilities sector. Be ready to discuss how you've improved margins or managed risks in past contracts, as this will show your commercial acumen.
✨Master the Contract Lifecycle
Familiarise yourself with the full contract lifecycle, from bid activity to compliance tracking. Prepare examples of how you've successfully navigated contract variations and disputes, as this will demonstrate your expertise in managing complex agreements.
✨Build Relationships
Think about how you can establish strong relationships with clients and internal teams. Be prepared to share strategies you've used to foster collaboration and resolve conflicts, as this is crucial in a high-stakes environment.
✨Showcase Your Strategic Insight
Be ready to discuss your approach to risk management and value maximisation. Prepare to share specific strategies you've implemented in previous roles that have led to successful outcomes, as this will highlight your strategic thinking and leadership skills.
