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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to fantastic employee perks.
- Other info: Great opportunities for progression and development in a supportive environment.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 27500 - 30000 £ per year.
Pay rate: £13.23
Various shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- Deliver industry leading customer service
- Deter violence and public order offences
- Conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Wear Body Worn CCTV to support the reduction of crime and increase colleague and customer safety
Benefits to Working With Mitie Include
- Contracted hours
- Annual leave entitlement
- Pension and life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes, and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Inclusive Recruitment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make reasonable adjustments, please let us know.
Relief Retail Security Officer in Hampshire employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer in Hampshire
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research what it means to be a Retail Security Officer and how you can deliver that top-notch customer service they’re after. This will help you stand out in interviews!
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common questions your way, especially around handling difficult situations or working with the police. The more you rehearse, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Don’t forget to highlight any relevant experience you have, even if it’s not directly in retail security. Show them how your past roles have prepared you for this one, especially in terms of customer service and safety.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Relief Retail Security Officer in Hampshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers and colleagues.
Be Clear About Your Experience: Make sure to detail your employment and education history clearly. Remember, we need a full 5-year checkable history, so don’t leave anything out! This helps us ensure a smooth vetting process.
Mention Your SIA Licence: If you hold a current SIA licence or certificates, shout about it! If not, let us know if you're open to training for one. It’s a big plus for us and shows your commitment to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Make sure you understand the key responsibilities of a Relief Retail Security Officer. Familiarise yourself with customer service expectations and how to deter crime effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your SIA Knowledge
If you hold an SIA licence or certificates, be ready to discuss your experience and how it relates to the job. If you don’t have one yet, express your willingness to undergo training and highlight any relevant skills or experiences that demonstrate your commitment to safety and security.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations like dealing with shoplifters or managing conflicts. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Emphasise Teamwork and Communication
As a Relief Retail Security Officer, you'll need to liaise with store management and possibly the police. Highlight your communication skills and any previous teamwork experiences. Show that you can build relationships and work collaboratively to create a safe environment for everyone.