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- Tasks: Supervise the Guest Services team to ensure an exceptional guest experience.
- Company: Join one of the UK's leading retail destinations in a vibrant environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Be a key player in creating memorable experiences for guests every day.
- Qualifications: Experience in customer service and team supervision is essential.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Hours: 32 Hours – Following a 4 week rolling rota, x4 8.5 hour shifts. Start date: June 2026
Key Purpose
Support the delivery of an exceptional, guest-first experience by supervising the Guest Services team at one of the UK's leading retail destinations. As Guest Services Supervisor, you will play a key role in maintaining high service standards, motivating the team, and ensuring smooth day-to-day operations across all guest touchpoints.
Main Duties And Responsibilities
- Supervise the Guest Services and Reception team, ensuring a professional and welcoming first point of contact for all visitors and stakeholders.
- Lead by example in delivering outstanding guest service, consistently promoting a guest-first culture.
- Monitor service standards across all touchpoints, including guest facilities, enquiries, and centre services, identifying opportunities for continuous improvement.
- Daily operational requirements to ensure effective team coverage by supporting the Guest Lead and Head Receptionist.
- Assist in driving Gift Card sales performance, contributing to achieving and exceeding targets.
- Maintain up-to-date knowledge of centre events, promotions, and local competitor activity to support accurate communication and maximise opportunities.
- Lead on Events with the guest experience manager.
- Encourage and lead by example for initiatives such as “Made you smile” to enhance the overall experience.
- Build positive working relationships with internal teams and brand partners.
- Monitor guest service performance through Mystery Shops and NPS+ results.
- Deliver on-the-job coaching and training to enhance team capability and service delivery.
- Address performance concerns in line with company procedures, supporting team development and maintaining standards.
- Support the handling of escalated guest queries and complaints, ensuring timely and satisfactory resolution.
- Work collaboratively with the Guest Lead and Guest Experience Manager to support the delivery of the overall guest experience strategy.
What You'll Need To Succeed
- Professional presentation with strong attention to detail.
- A genuine passion for delivering excellent customer service.
- A proactive, positive, and “can-do” attitude.
- Experience supervising or supporting teams in a fast-paced, customer-focused environment.
- Ability to support events and promotional activities.
- A results-driven mindset with a commitment to high standards.
Key Strengths
- Strong interpersonal and communication skills.
- Ability to supervise, support, and delegate effectively.
- High levels of enthusiasm and motivation.
- Customer-focused approach with strong problem-solving skills.
- Good organisational and time management abilities.
- Team-oriented with a flexible and supportive approach.
- Ability to motivate others and lead by example.
Guest Services Supervisor - Trinity Leeds employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Supervisor - Trinity Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and guest services industry. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest services. Think about how you would handle specific scenarios, like dealing with a difficult guest or motivating your team. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your passion for customer service! During interviews, share stories that highlight your commitment to delivering exceptional experiences. Remember, we’re looking for that genuine enthusiasm that makes you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a fantastic team dedicated to creating memorable guest experiences.
We think you need these skills to ace Guest Services Supervisor - Trinity Leeds
Some tips for your application 🫡
Show Your Passion for Guest Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see that you genuinely care about creating a fantastic experience for guests, so share any relevant experiences that highlight this passion.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Guest Services Supervisor role. We love it when candidates align their skills and experiences with what we’re looking for, so don’t be shy about showcasing how you meet our needs!
Be Professional and Detail-Oriented: Your application is your first impression, so keep it professional and pay attention to detail. We appreciate well-structured applications free from typos or errors, as they show us you take pride in your work and understand the importance of presentation.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company culture right there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Guest Services Inside Out
Before the interview, make sure you’re well-versed in the specifics of guest services. Familiarise yourself with common guest queries and complaints, as well as the latest trends in customer service. This will show your genuine passion for delivering excellent service and your proactive approach.
✨Showcase Your Leadership Skills
As a Guest Services Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to coach and develop others, as this is key to maintaining high service standards.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific situations where you’ve tackled challenges in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your strong problem-solving skills and customer-focused approach.
✨Engage with the Company Culture
Research the company’s values and culture, especially their commitment to a guest-first experience. During the interview, express how your personal values align with theirs and share ideas on how you can contribute to initiatives like 'Made you smile' to enhance the overall guest experience.