At a Glance
- Tasks: Create memorable experiences and deliver top-notch customer service at Trinity Leeds.
- Company: Join Mitie, a leading facilities management company with a vibrant team culture.
- Benefits: Enjoy flexible benefits, discounts, early pay access, and training opportunities.
- Other info: Dynamic role with varied shifts and opportunities for personal growth.
- Why this job: Be part of an iconic shopping destination and make a real impact on guest experiences.
- Qualifications: Two years in customer service, strong communication skills, and a positive attitude.
Job details
Job Title: Guest Services Host
Rate of Pay: £13.45 per hour
Contract: Permanent, Part Time
Weekly Contractual Hours: 30hrs – Rolling 4‑week rotation
Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT
Responsibilities
Deliver exceptional service in the Guest Lounge. Take ownership of all enquiries at the reception area, using strong questioning and listening skills to identify guest needs and offer appropriate solutions. Build strong relationships with colleagues to support a “one team approach” and contribute to business objectives. Respond to emails professionally and promptly, and maintain the appearance and housekeeping standards of the Guest Services Lounge. Answer telephone queries clearly and professionally; manage Trinity Leeds Gift Card sales; oversee lost property. Assist the management team with administrative tasks as required. Stay vigilant, reporting suspicious activity to the Control Room and supporting Fire Emergency situations as instructed. Forward customer complaints to the Client following correct procedures and uphold Trinity Leeds and Landsec values. Support centre events, including activations such as craft clubs, Sip sessions, Artisan Markets, etc.
Qualifications
- Motivated and genuinely enthusiastic about learning and developing.
- Strong communication skills, able to work as part of a team and independently.
- Minimum of two years’ experience in retail or a similar background.
- Excellent customer service abilities and problem‑solving skills.
- Professional attitude toward flexible working hours and resilient in challenging situations.
- Confident, positive, and professional personal characteristics.
Benefits
- Market‑leading flexible benefits scheme customised to your lifestyle.
- Virtual GP for you and household members.
- Financial wellbeing assistance through Salary Finance scheme.
- Flexible benefits platform Choices – dental insurance, dining cards, coffee clubs, tech products, etc.
- High street discounts via MiDeals platform and cycle‑to‑work scheme.
- Life cover – greater of your equivalent annual salary or a minimum of £10,000.
- Save‑as‑you‑earn scheme.
- Mitie Matching Share Plan with potential free shares.
- Recognition through Mitie Stars with monthly cash prizes and an annual top prize.
- Training and development opportunities through a wide selection of learning resources.
Equal Employment Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g. dyslexia, anxiety, autism, mobility or hearing loss) and need reasonable adjustments during the recruitment process, please let us know.
Guest Services Host - Trinity Leeds employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an exceptional employer, offering a vibrant and customer-focused work environment at the iconic Trinity Leeds Shopping Centre. With a commitment to teamwork and integrity, employees benefit from a market-leading flexible benefits scheme, opportunities for training and development, and recognition through the Mitie Stars programme. Join us to be part of a diverse team dedicated to delivering outstanding service while enjoying a range of employee perks and a supportive culture.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host - Trinity Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mitie's values and what they stand for. This way, you can show how your own values align with theirs, making you a perfect fit for the Guest Services Host role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or solve problems. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress to impress! Since this role is all about professional presentation, make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Guest Services Host - Trinity Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV:Make sure your CV is tailored to the Guest Services Host role. Highlight your customer-facing experience and any skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Approachable:In your written application, maintain a professional tone but don’t be afraid to show your personality. We’re looking for someone who is approachable and empathetic, so let that come through in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Host role. Familiarise yourself with the responsibilities listed in the job description, such as managing the Guest Lounge and handling enquiries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional guest experiences, prepare examples from your past work where you've gone above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to build rapport quickly.
✨Dress to Impress
As a Guest Services Host, professional presentation is key. Dress smartly for your interview to reflect the courteous manner expected in the role. This shows that you take the opportunity seriously and understand the importance of first impressions.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, upcoming events at Trinity Leeds, or how success is measured in the role. Asking insightful questions demonstrates your genuine interest in the position and the company.
