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- Tasks: Create memorable experiences and deliver top-notch customer service at Trinity Leeds.
- Company: Join Mitie, a leading facilities management company with a vibrant team culture.
- Benefits: Enjoy flexible benefits, discounts, early pay access, and training opportunities.
- Why this job: Be part of an iconic shopping destination and make a real impact on guest experiences.
- Qualifications: Two years in customer service, strong communication skills, and a positive attitude.
- Other info: Dynamic role with varied shifts and opportunities for personal growth.
Guest Services Host – Trinity Leeds Shopping Centre
Pay: £13.45 per hour
Contract: Permanent, Part Time
Weekly Contractual Hours: 0 hrs (flexible within 08:30–20:00 shifts)
Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, LS1 5AT
Responsibilities
- Take ownership of all enquiries at the reception and Guest Lounge area, using questioning and listening skills to identify guest needs and offer appropriate solutions.
- Respond to emails professionally and promptly.
- Maintain the appearance and housekeeping standards of the Guest Services Lounge.
- Answer telephone queries clearly and professionally.
- Manage Trinity Leeds Gift Card sales.
- Oversee lost property management.
- Assist the management team with administrative tasks and offer help as requested.
- Report any suspicious activity to the Control Room and support Fire Emergency situations as instructed.
- Forward customer complaints to the Client following correct procedures.
- Support centre events, including summer and winter activations such as craft clubs, Sip sessions, Artisan Markets, etc.
Qualifications
- Minimum of two years’ experience in retail or a similar customer‑facing role.
- Excellent customer service skills and strong communication abilities.
- Capacity to solve problems efficiently and work both independently and as part of a team.
- Professional attitude, polite demeanor, and polished personal presentation.
- Ability to manage flexible working hours and handle challenging situations with resilience.
Benefits
- Flexible benefits scheme including a virtual GP, Salary Finance scheme, Choices platform for custom benefits such as dental insurance, dining cards, coffee clubs, technology products, high‑street discounts, cycle‑to‑work, life cover, and a save‑as‑you‑earn scheme.
- Mitie Matching Share Plan and potential free shares.
- Recognition through Mitie Stars with monthly cash prizes and a year‑end top prize.
- Extensive training and development opportunities via a range of learning resources.
Equal Opportunity Employment
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please let us know.
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Guest Services Host - Trinity Leeds employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host - Trinity Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mitie's values and what they stand for. This way, you can show how your own values align with theirs, making you a perfect fit for the Guest Services Host role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or solve problems. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress to impress! Since this role is all about professional presentation, make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Guest Services Host - Trinity Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Guest Services Host role. Highlight your customer-facing experience and any skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Approachable: In your written application, maintain a professional tone but don’t be afraid to show your personality. We’re looking for someone who is approachable and empathetic, so let that come through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Host role. Familiarise yourself with the responsibilities listed in the job description, such as managing the Guest Lounge and handling enquiries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional guest experiences, prepare examples from your past work where you've gone above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to build rapport quickly.
✨Dress to Impress
As a Guest Services Host, professional presentation is key. Dress smartly for your interview to reflect the courteous manner expected in the role. This shows that you take the opportunity seriously and understand the importance of first impressions.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, upcoming events at Trinity Leeds, or how success is measured in the role. Asking insightful questions demonstrates your genuine interest in the position and the company.