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For Companies At a Glance
- Tasks: Create memorable experiences and deliver top-notch customer service at Trinity Leeds.
- Company: Join Mitie, a leading facilities management company with a vibrant team culture.
- Benefits: Enjoy flexible benefits, discounts, early pay access, and training opportunities.
- Why this job: Be part of an iconic shopping destination and make a real impact on guest experiences.
- Qualifications: Two years in customer service, strong communication skills, and a positive attitude.
- Other info: Dynamic role with varied shifts and opportunities for personal growth.
Overview
Job Title: Guest Services Host. Rate of pay: £12.60 per hour. Contract: Temp to Permanent. Type of Employment: Part time. Shift Pattern: x4 5-hour shifts, hours between 08:30 – 20:00 (following a four-week rotation). Location: Shopping Centre – Leeds – Trinity Leeds. Please note: this role starts 1st April 2026. Rotation: Week 1 – Tuesday, Wednesday, Saturday; Week 2 – Wednesday, Thursday, Sunday; Week 3 – Wednesday, Saturday, Sunday; Week 4 – Monday, Wednesday, Friday. Join our team at Trinity Leeds Shopping Centre as a Guest Services Host to be part of delivering exceptional service every day. With a shift available from 08:30 to 20:00, you\\\’ll have the opportunity to provide efficient and effective service to our clients and guests, exceeding their needs and requirements whenever possible.
Take ownership of all enquiries at the reception/guest lounge area, using your questioning and listening skills to identify and offer solutions to guests\\\’ needs. Building strong relationships with colleagues is key to our \”one team approach\” to customer service and achieving our business objectives. Respond to emails in a professional and timely manner while maintaining the appearance and housekeeping standards of the Guest Services lounge. Remember to always be professional, courteous, and maintain a professional appearance, following the rules regarding personal presentation. Answer telephone queries clearly and professionally, Trinity Leeds Gift card sales, and manage lost property. As part of the guest services team, you will regularly support on centre events including summer/winter activations, which could include craft clubs, Sip sessions, Artisan Markets, etc. By supporting the management team with administrative tasks and offering assistance as needed, you\\\’ll play a crucial role in maintaining a high standard of work. Lead by example for ‘Made you smile\’ and ‘Mystery shopper\’. Stay vigilant and report any suspicious activity to the Control Room while supporting with Fire Emergency situations as instructed. Follow the correct procedure to forward customer complaints to the Client and live by the Trinity Leeds and Landsec Values to help shape our vision.
What We Are Looking For
- Motivated and genuine enthusiasm to learn and develop
- Ability to work as part of a team
- Good communication skills
- Minimum of 2 years in retail or similar background
- Excellent customer service and communication skills
- The ability to solve problems
- Target driven
- Confident, positive and professional attitude
- Must be passionate about Guest Service
- Must be able to work as part of a team and on own initiative
- Excellent communications skills
- Must have a professional attitude to flexible working hours
- Must be able to deal with challenging and difficult situations
Benefits & Equality
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, and offer financial wellbeing through Salary Finance (e.g., access to up to 50% of earned pay before payday for a small fee). You can customise benefits via our Choices platform (dental insurance, dining cards, coffee clubs, technology purchases, and more). We also provide high street discounts via MiDeals, a cycle-to-work scheme, life cover, and other employee benefits such as a Save-as-you-earn scheme and a Mitie Matching Share Plan. Employees are recognized with Mitie Stars, including monthly cash prizes and a yearly top prize of £10,000. We offer training and development opportunities across a wide range of resources to support career progression. We are committed to inclusive recruitment and will make reasonable adjustments during the process if you have a disability or long-term condition; please let us know if you require any adjustments during the recruitment process.
Since 1987, Mitie\\\’s 80,000 employees have been maintaining companies globally. We are the UK\\\’s leading facilities management and professional services company, serving clients from household names in banking, government sites, hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
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Guest Services Host - Trinity Leeds employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host - Trinity Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, check out Mitie's values and what they stand for. This way, you can show how your own values align with theirs, making you a perfect fit for the Guest Services Host role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or solve problems. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Dress to impress! Since this role is all about professional presentation, make sure you look sharp for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Guest Services Host - Trinity Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about creating memorable experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Guest Services Host role. Highlight your customer-facing experience and any skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Approachable: In your written application, maintain a professional tone but don’t be afraid to show your personality. We’re looking for someone who is approachable and empathetic, so let that come through in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Host role. Familiarise yourself with the responsibilities listed in the job description, such as managing the Guest Lounge and handling enquiries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional guest experiences, prepare examples from your past work where you've gone above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to build rapport quickly.
✨Dress to Impress
As a Guest Services Host, professional presentation is key. Dress smartly for your interview to reflect the courteous manner expected in the role. This shows that you take the opportunity seriously and understand the importance of first impressions.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, upcoming events at Trinity Leeds, or how success is measured in the role. Asking insightful questions demonstrates your genuine interest in the position and the company.
