Job Overview
The role requires working as part of a team of Hosts responsible for maintaining the internal areas to high standards. Close co‑operation with others is essential; you must also work responsibly as an individual to complete tasks efficiently. Your daily and weekly tasks are assigned to ensure the department meets scheduled requirements and client expectations. As a visible face of Bluewater, you are expected to provide guests with the best service, ensuring an enjoyable and memorable visit.
Responsibilities
- Ensure Bluewater is safe, secure, clean, and tidy at all times.
- Represent Bluewater professionally at all times.
- Achieve high levels of customer satisfaction across all areas of service.
- Drive continuous improvement in quality and efficiency of services.
- Assist in assessing the success of the development and help improve future strategies.
- Comply with health & safety regulations, fire regulations, and safe working practices.
- Comply with quality and environmental policies and procedures.
- Provide proactive service that delivers a positive guest experience.
- Add the ‘wow’ factor by delivering service that goes the extra mile.
- Help build Bluewater's reputation as energetic, fun, trusted, likeable, and reliable.
- Provide professional and timely guest service.
- Respond to guest issues professionally and effectively, aiming to give guests a ‘surprise and delight’ experience.
Qualifications
Knowledge
- Relevant job experience, preferably in an internal retail environment.
- Health & safety training and understanding of its principles.
Experience
- Follow processes and work independently for periods of time.
Personal Skills
- Empathy towards guests.
- Excellent communication.
- Teamwork.
- Strong customer service ethic.
- Flexibility in working approach.
- Sound interpersonal skills and attention to detail.
- Good command of the English language.
Benefits
- Virtual GP on hand for you and household members.
- Financial wellbeing assistance through Salary Finance scheme.
- Choice of flexible benefits platform (Choices) including dental insurance, dining cards, coffee clubs, tech product purchasing, etc.
- Access to high street discounts via MiDeals platform.
- Cycle‑to‑work scheme.
- Life cover (greater of annual salary or £10,000).
- Save-as‑you‑earn scheme.
- Mitie Matching Share Plan.
- Mitie Stars recognition with cash prizes and top prize of £10,000.
- Training and development opportunities.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
