At a Glance
- Tasks: Maintain external areas and provide excellent service to guests at Bluewater.
- Company: Join a dynamic team at Bluewater, a leading retail destination.
- Benefits: Flexible benefits including virtual GP, discounts, and training opportunities.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Be the friendly face of Bluewater and enhance guest experiences.
- Qualifications: Experience in retail, strong communication skills, and a valid UK driving licence.
The predicted salary is between 20000 - 25000 £ per year.
The role requires working as part of a Team of Hosts responsible for maintaining all external areas, mainly service yards and external welcome halls to a high standard. Close co‑operation with others is essential, as is the ability to work responsibly as an individual to complete tasks. Daily and weekly tasks are assigned to meet scheduled requirements and client expectations. You will be the visible face of Bluewater, providing guests with excellent service to ensure an enjoyable visit. Must hold a valid driving licence.
Main Duties
- Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times.
- Deliver and maintain a high standard of grounds / car park care and cleaning services.
- Manage traffic within the car park / external areas during busy periods.
- Assist in the removal of pallets, cages and other removable items from site.
- Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader.
- Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader.
- Program excess charges and ensure they are accurately logged and accountable for audit purposes.
- Attend to reactive jobs logged in the helpdesk, communicated via radio devices or PDAs.
- Participate in ensuring the centre is a safe and non‑threatening environment for all guests.
- Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre.
- Communicate relevant information to guests on a regular basis.
- Comply with health and safety at work requirements, fire regulations, COSHH regulations and safe working practices.
- Assist in ensuring that Health & Safety is not compromised by reporting accidents, near misses, unsafe working environments or behaviour to your team leader / manager / control.
- Participate in complying with environmental procedures and sustainability, and biodiversity.
- Comply with the centre emergency procedures.
- Uphold our values.
What we are looking for
Essential
- Knowledge: Relevant job experience, preferably in an external retail environment.
- Experience: Ability to follow processes and work independently for periods of time.
- Personal Skills: Empathy toward guests. Excellent communicator. Good team worker. Strong customer service ethic. Flexibility in working approach. Sound interpersonal skills and attention to detail. Good command of English. Valid UK driving licence.
Desirable
- Knowledge: Good working knowledge of traffic management. Health and safety training and understanding of the principles.
- Experience: Ability to follow processes and work independently for periods of time.
Benefits
We offer a range of flexible benefits: virtual GP, financial wellbeing assistance, salary finance, dental insurance, dining cards, coffee clubs, technology products, high street discounts, cycle‑to‑work scheme, life cover, save‑as‑you‑earn scheme, Mitie Matching Share Plan, Mitie Stars rewards, training and development opportunities.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments during the recruitment process, please let us know.
External Night Host in Greenhithe employer: Mitie Cleaning & Hygiene Services
At Bluewater, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and individual responsibility. Our flexible benefits package, including financial wellbeing assistance and training opportunities, ensures that our External Night Hosts can thrive both personally and professionally while contributing to a safe and enjoyable environment for our guests. Join us in creating memorable experiences in a vibrant retail setting where your efforts are recognised and rewarded.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land External Night Host in Greenhithe
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bluewater's social media and website. This will help you understand their values and how you can fit in as a friendly face for guests.
✨Tip Number 2
Practice your communication skills! As an External Night Host, you'll need to be a great communicator. Try role-playing with a friend or family member to get comfortable with answering questions and providing information.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. This will demonstrate your strong customer service ethic during the interview.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It shows you're serious about the role and helps us keep track of your application easily.
We think you need these skills to ace External Night Host in Greenhithe
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience in external environments and customer service. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like maintaining external areas and managing traffic. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
As an External Night Host, you'll be the face of Bluewater. Prepare examples of how you've provided excellent service in previous roles. Think about times when you went above and beyond to help guests or resolve issues, as this will highlight your strong customer service ethic.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be ready to discuss situations where you successfully collaborated with others, as well as times when you took initiative on your own. This shows you can adapt to different working styles.
✨Be Ready for Health and Safety Questions
Given the importance of health and safety in this role, brush up on relevant regulations and practices. Be prepared to discuss how you would ensure a safe environment for guests and report any issues. This will show that you take safety seriously and are proactive.
