At a Glance
- Tasks: Manage key client accounts and maximise customer satisfaction while driving sales growth.
- Company: Join Mitie, a leading facilities management company with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, flexible benefits, discounts, and career development opportunities.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by building relationships and delivering innovative IT solutions.
- Qualifications: Experience in IT sales, excellent communication skills, and a passion for technology.
The predicted salary is between 40000 - 40000 £ per year.
Better places, thriving communities.
Based from: Gloucester
Region covered: Sites in the UK
Reports to: Technology Sales Manager
Salary: Up to £40,000 per annum, depending on experience + OTE
The Role
As an Account Manager you will be responsible for managing the Technology division's key clients and build relationships with them to maximise customer satisfaction and profitability of accounts. You will also be responsible for identifying, developing and closing sales opportunities with both potential and existing customers, using a consultative selling approach to support growing the revenue and profitability of the Technology division.
Duties And Responsibilities
- Building and developing strong relationships and trust with customers
- Managing key accounts to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly
- Creating and managing IT Roadmaps for customers
- Using technical experience and knowledge to work with customers at a consultative level to develop and discuss high level infrastructure solutions
- Working with Technical Architects and Senior Project Engineers to develop solutions in more detail
- Confidently creating proposal, tender responses and bid responses
- Ensuring all sales projects are handed over to the technology support/projects team in line with company procedures
- Ensuring all orders are logged and processed in line with the company's procedures
- Ensuring the companies CRM is kept up to date with sales opportunities and secured orders
- Providing accurate pipeline reporting via the companies CRM
- Carrying out presentations and demonstrations to customers
- Attending business and networking events to build contacts and opportunities
- Assisting the business with any sales activities including conferences and events where presentations and talks may be required
- Providing excellent and effective customer service at all times
- Ensuring all paper work and systems relating to sales and accounts are up to date
- Any other duties set out by your line manager
Person Specification
Essential
- Excellent knowledge of MS products, O365, SharePoint, firewall technologies, networking concepts
- Excellent working knowledge of IT Infrastructure – Servers, Firewalls, switches, routers, PCs, mobile devices and cloud infrastructure solutions such as Azure and AWS.
- Excellent attention to detail, sound problem-solving skills and analytical thinking
- Over 5 years' experience working in an IT MSP environment covering several different technical areas
- Demonstratable Sales Solution Strategy knowledge such as SPIN or Challenger.
- English Language (written and verbal) to a GCSE level or equivalent
- Able to demonstrate excellent communication skills, written, over the phone and face to face
- Excellent customer service skills and experience in providing customer service
- At least 1 formal IT sales qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar
- Full driving licence
- Enhanced DBS clearance or ability to gain enhanced DBS clearance
Desirable
- A willingness to learn new skills and technologies in a fast paced environment
- Comfortable working within a team or on own initiative
- Able to complete detailed and accurate documentation with attention to detail at the forefront
- Knowledge of Health and Safety compliance and working practices
Working Conditions
The typical working environment will be an office location at our offices in Gloucester. Long periods of working in front of a VDU with regular breaks is common. Occasionally you may be required to travel long journeys to complete team support or training and may at times be required to stay overnight.
Group Compliance
As Part Of The Companies Compliance To The Health & Safety At Work Etc Act 1974, ISO9001 For Quality, ISO14001 For Environmental And ISO27001 For Information Technology, There Are Several Key Objectives That Are Issued Each Year Upon Management Review That We Expect All Staff To Work Towards In Order For The Company To Meet These Objectives And Include But Are Not Limited To
- Compliance to all legislative and British Standard requirements
- Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required
- Maximise customer satisfaction with the services provided by GBE Converge
- Working to reduce, renew and recycle any waste on and off our sites including our offices
- Protect the environment and ensure use of toxic materials is avoided where possible
- Work to best safe practice and ensure actions do not cause harm unto themselves or others
- Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others
- Ensure all minimum training requirement are met in compliance with the relevant ISO standards
- Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally)
- Maintain clear desk and screen at all times
- Compliance to ensure no deliberate breaches in security information and/or systems
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Strategic Tech Account Manager – IT Solutions (UK) in Gloucester employer: Mitie Cleaning & Hygiene Services
Mitie is an excellent employer, offering a dynamic work environment on the Sellafield site where innovation and safety are paramount. Employees benefit from a strong culture of collaboration, ongoing professional development opportunities, and the chance to work on high-impact projects that contribute to asset care excellence. With a commitment to quality outcomes and stakeholder engagement, Mitie fosters a rewarding atmosphere for those looking to make a meaningful impact in their careers.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Tech Account Manager – IT Solutions (UK) in Gloucester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Strategic Tech Account Manager – IT Solutions (UK) at Mitie Cleaning & Hygiene Services, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mitie Cleaning & Hygiene Services. Tailor your message to explain why you’re drawn to them and how you can contribute as a Strategic Tech Account Manager – IT Solutions (UK). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Strategic Tech Account Manager – IT Solutions (UK) in Gloucester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mitie Cleaning & Hygiene Services:When writing your cover letter, make sure to tailor your message specifically for Mitie Cleaning & Hygiene Services. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mitie Cleaning & Hygiene Services that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mitie Cleaning & Hygiene Services that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mitie Cleaning & Hygiene Services’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
