At a Glance
- Tasks: Observe and prevent theft while working across various stores.
- Company: Join the UK's premier high street retailer with a strong community focus.
- Benefits: Earn £15.91 per hour plus great perks like M&S discounts and professional training.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Must have SIA licence and customer service experience.
The predicted salary is between 33100 - 33200 £ per year.
Better places, thriving communities.
M&S Store detective – 45 hours per week, 5 days a week including weekends. All travel paid for. Public Transport and/or Car mileage. Location – M&S Swindon, Bath, Bristol, Cheltenham, Gloucester. Pay – £15.91 per hour. Candidate must have 5 years trackable working history in the UK and a valid SIA front line license.
Job Overview: Our client is the UK’s premier high street retailer. As a Store Detective, you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client. M&S discount (20%) after 6 months employment.
Main Duties:
- Observe, deter and arrest those taking part in criminal activity in line with Theft Act.
- Follow ASCONE process.
- Work with SOC CCTV operators to identify and stop offenders.
- Liaise with police forces and other crime prevention partners to keep up to date with crime trends.
- Build local network to identify and disrupt crime.
- Report incidents accurately and in a timely fashion.
- Occasionally attend court to provide evidence.
What we are looking for?
- You will need to be highly adaptable.
- You will remain calm under pressure and react quickly in challenging situations.
- Experience in a customer facing role with a strong customer service background.
- Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English.
- Proactive and forward‑thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
- Strongly self‑motivated individual with a can‑do attitude and a drive to learn.
- A positive, outgoing personality looking to be part of a strong and established team.
- It is essential that you are SIA licensed – store detective experience is highly desirable.
- Exceptional observational skills; ability to handle sensitive situations and to make quick decisions.
- Confidence to challenge people when necessary.
Benefits:
- Great Pay & Benefits: Earn £15.91 per hour with save‑as‑you‑earn, share incentive plan, cycle‑to‑work, life assurance, and childcare vouchers.
- Professional Growth: Enjoy company‑funded SIA licence renewal and continuous training.
Store Detective in Gloucester employer: Mitie Cleaning & Hygiene Services
M&S is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Store Detective in Swindon, you will benefit from competitive pay, comprehensive training, and a generous discount scheme after six months, all while being part of a dedicated team committed to maintaining a safe shopping environment. With opportunities for continuous development and a focus on community engagement, M&S provides a rewarding career path for those looking to make a meaningful impact.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Detective in Gloucester
✨Tip Number 1
Network like a pro! Connect with people in the industry, attend local events, and don’t be shy about reaching out to current employees at M&S. They might have insider tips or even refer you directly!
✨Tip Number 2
Prepare for the interview by practising common questions related to theft prevention and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Show off your observational skills during the interview! Bring examples of how you've successfully handled challenging situations in the past. This will demonstrate your ability to stay calm under pressure, which is key for a Store Detective.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Store Detective in Gloucester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 5 years of trackable working history in the UK. We want to see how your past roles have prepared you for the Store Detective position, so don’t hold back on those details!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate strong communication skills, so make sure your written words reflect that. Avoid jargon and get straight to the point!
Demonstrate Your Skills:Use specific examples to showcase your observational skills and ability to handle sensitive situations. We’re looking for someone who can think on their feet, so let us know how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Detective. Familiarise yourself with the Theft Act and the ASCONE process. This will show that you're serious about the position and ready to hit the ground running.
✨Show Off Your Skills
Highlight your observational skills and any relevant experience in customer-facing roles. Be prepared to give examples of how you've handled challenging situations in the past, as this will demonstrate your ability to remain calm under pressure.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common interview questions, so you can express yourself well during the interview.
✨Be Proactive and Positive
Demonstrate your proactive approach by discussing how you would improve existing practices or tackle potential issues in the store. A positive attitude goes a long way, so let your enthusiasm for the role shine through!
