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- Tasks: Manage credit cycles, resolve queries, and maximise cash collection.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Flexible lifestyle benefits, virtual GP, and financial wellbeing assistance.
- Why this job: Perfect for those who thrive in fast-paced environments and love problem-solving.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Opportunities for training, development, and recognition through Mitie Stars.
The predicted salary is between 28800 - 42000 £ per year.
Credit Controller FTC – Gloucester – Full Time – 14 Month FTC. We are looking for an experienced Credit Controller to join our dynamic team within Marlowe where you will take ownership of one or more ledgers and play a key role in maximising cash collection across multiple Marlowe Environmental Services businesses. If you thrive in a fast-paced, target-driven environment and enjoy balancing customer engagement with analytical thinking, this could be the perfect next step in your career. Please note this role is to support the transition of Marlowe's Credit Control team moving into Mitie's Shared Service model as a 14 month fixed term contract.
What will you be doing?
- Managing the full credit cycle for your assigned ledger(s) — ensuring invoices are accurate, queries are resolved quickly, and cash is collected on time.
- Managing customer onboarding requirements and assessing associated risks.
- Following agreed collections processes to recover overdue debt with accuracy and efficiency.
- Working closely with invoicing and portal teams to understand the full end-to-end billing journey.
- Leading weekly internal calls to drive query resolution and debt reduction.
- Building trusted relationships with customers and internal stakeholders.
- Reconciling customer accounts and understanding posting/allocation activity.
- Ensuring customer master data is accurate and up to date.
- Monitoring agreed payment plans and escalating issues early.
- Ensuring integrity, compliance and adherence to all MES credit and risk policies.
What are we looking for?
- You will have proven experience working within credit control in a fast-paced target-driven environment with a strong commercial mindset.
- You will be a confident communicator able to articulate account statuses and influence customer behaviour.
- Customer-focused mindset with a right-first-time approach.
- Curious, proactive problem-solver who isn’t afraid to challenge the norm.
- Beginner–intermediate level Excel (VLOOKUPs, pivot tables, data manipulation).
- Experience using customer portals and payment platforms.
- Desirable familiarity with: CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe.
Benefits
Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. Salary Finance scheme offers financial wellbeing assistance, including access to 50% of earned pay before payday for a small fee. You could access competitive loans. We also provide Choices – flexible lifestyle benefits, like extra holiday days, critical illness insurance, dental treatment or technology purchases. MiDeals discounts, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn, and a Mitie Matching Share Plan.
We award our employees with Mitie Stars as recognition. Cash prizes monthly and a top prize of £10,000 at year end. We offer training and development via a wide range of resources. We are committed to inclusive recruitment; if you need reasonable adjustments, email Chloe Smailes at chloe.smailes@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company with clients across banking, government, hospitals and schools.
Join our Mitie Team
Together our diversity makes us stronger.
Apply Now
Credit Controller FTC in Gloucester employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller FTC in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit control. Think about how you can showcase your experience with managing ledgers and resolving queries. We want you to shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role, which is always a bonus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Credit Controller position!
We think you need these skills to ace Credit Controller FTC in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control, especially in fast-paced environments, and showcase any relevant skills like Excel or customer relationship management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your problem-solving skills and customer-focused mindset.
Showcase Your Communication Skills: As a Credit Controller, communication is key. In your application, give examples of how you've effectively communicated with customers and internal teams to resolve issues and drive results.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Numbers
As a Credit Controller, you'll be dealing with figures all day long. Brush up on your financial knowledge and be ready to discuss how you've managed ledgers in the past. Be prepared to share specific examples of how you maximised cash collection and resolved queries efficiently.
✨Showcase Your Communication Skills
This role requires a confident communicator who can influence customer behaviour. During the interview, demonstrate your ability to articulate account statuses clearly. You might even want to prepare a scenario where you successfully navigated a tricky conversation with a customer.
✨Familiarise Yourself with Tools
Since the job mentions tools like Sage, Salesforce, and Excel, make sure you're comfortable discussing your experience with these platforms. If you have any specific achievements using these tools, bring them up! It shows you're not just familiar but also proficient.
✨Emphasise Problem-Solving Skills
Being a proactive problem-solver is key in this role. Think of examples where you identified issues before they escalated and how you tackled them. This will show that you’re not just reactive but also strategic in your approach to credit control.
