Credit Controller in Gloucester

Better places, thriving communities. You will work in a mix-location team of 18 who are responsible for managing debt across multiple Marlowe Environmental Services Ltd businesses. As the owner of one or more ledgers, you will maximise cash collection, minimise debt and collaborate effectively with customers and the wider business to resolve issues and disputes that lead to delayed cash collection.

Main Duties

• Understand requirements for customer onboarding with ability to assess any associated risks.
• Follow agreed collections processes with accuracy and efficiency ensuring queries and disputes are resolved quickly with an emphasis on “fix for future”.
• Work with entity invoicing and portal teams to understand the end‑to‑end invoicing process.
• Lead weekly calls with internal teams to drive down query resolution and debt reduction, with ability to relay critical information on invoicing and payment behaviour.
• Build excellent networking skills and grow relationships with internal and external customers.
• Reconcile customer accounts ensuring an understanding of posting and allocation activity.
• Ensure customer master data is always up to date and accurate.
• Proactively monitor any agreed payment plans, and flag immediately if an issue arises.
• Ensure that integrity and compliance is always a priority across all activities performed.
• Adherence to all credit and risk policies for MES.

Behaviours

• A positive can‑do attitude is essential, always behaving in a professional manner.
• Demonstrate the MES values and function as an MES brand ambassador.
• Create an effective team environment fostering ways of working by understanding the synergies required with a mixed location team and divisionally split business.
• Take ownership and accountability for your actions and decision making.

Systems & Skills

• Excellent communication and negotiation skills with the ability to adapt to differing audiences.
• Work well under pressure, demonstrates agility to change priorities quickly with meticulous attention to detail.
• Exceptional organisational and time management skills.
• Comfortable challenging and influencing the business and customer with behavioural change.
• Excel beginner‑intermediate level (v lookups, pivot tables, data manipulation etc).
• Desirable knowledge of any of our current systems – CRM, Sage 200, Sage 50, Xero, Workbooks, Salesforce, Wave, Goldvision, Credit Hound, Credit Safe (ability to understand and articulate credit reference reports).

Reporting & Projects

• Report clear key information to internal and external parties relating to cash collection information, debt status, trends, and potential risks.
• Complete reporting requirements with accuracy and within agreed timescales.

What We Are Looking For

• Resilience within a fast‑paced target orientated environment with a minimum of 12 months credit control experience.
• Commercial awareness with ability to analyse and articulate statuses of your customer accounts.
• A customer service ethos, going above and beyond with a right first‑time attitude.
• An inquisitive mind and proactive approach to resolving queries, constructively challenging the norm.
• Ability to articulate professionally with confidence and accuracy to all stakeholders.

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at Ritik.Gupta@mitie.com. Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.