Global Events Monitoring Analyst

The GEM Analyst is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The GEM operator will work within the Global Security Operations Centre (GSOC) and will work closely with the Operations Team to monitor both upcoming and real‑time events. The GEM Analyst will provide timely, relevant, accurate and well‑written information to Global Security management and the wider business community.

Responsibilities

• The GEM Analyst will use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the client's people, assets or reputation.
• Using best practice techniques, the GEM Operator will conduct Open Source Research (OSR) to identify threats to the client's People, Assets and Reputation, maintaining awareness of regional political, economic, and security developments.
• The GEM Analyst will create internal monitoring tasks for any upcoming/ongoing incident that has the potential to impact the client.
• The GEM Analyst will review monitoring tasks on every shift cycle, take ownership of these tasks and using best practices, research the event. Updates will be provided in the task comments. If there are no updates, then that is also to be documented.
• The GEM Analyst will communicate and disseminate information, using established communication vehicles, to key partners using best practices.
• The GEM Analyst takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
• The GEM Analyst will compile senior management reporting on a weekly basis and ensure it is distributed in a timely manner. Significant updates are to be provided when requested.
• The GEM Analyst will undertake comprehensive handovers with fellow operators. These are to be both written and verbal and are to be available for management review if required.
• The GEM Analyst will escalate (without delay) critical event information to Shift Supervisors and GSOC EMEA Management.
• The GEM Analyst will actively engage with Global Security Services (GSS) teams throughout the region. They will be primarily responsible for notifications of instances that may affect their offices and provide relevant updates, as required.
• The GEM Analyst answers and responds to event and situation notifications received via email and via regular and emergency phones and intercoms.
• The GEM Analyst will actively monitor email/call handling systems and take ownership of relevant communications.
• During incidents, the GEM Analyst is to proactively engage with the GSOC. They are to assist in researching and providing situational updates and are to gather specific critical information as directed (office population, traveler numbers etc.)
• The GEM Analyst will remain current on GSOC operational systems usage and procedures and should be prepared to assist the wider team when required.

Special Skills and Attributes

• Advanced IT skills and proficiency.
• Excellent verbal and communication skills.
• Second language skills are desirable.
• Strong analytical and problem‑solving skills.
• Self‑motivated and able to work under minimal supervision.
• Ability to work in a team environment.
• Ability to multi‑task.
• Think through problems for logical solutions, and remain calm and professional under stress.
• Strong decision‑making ability during both crisis and non‑crisis situations.
• Able to work with highly confidential information.
• Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
• Able to work and communicate effectively with all levels of leadership.

Desirable Experience and Qualifications

• Proficiency in English (speaking, listening, reading, and writing).
• Working in a SOC or intelligence capacity is preferred.
• Work and/or study experience across the region is desirable.
• Bachelor's degree in a related discipline (preferably Political Science, International Relations, International Security or cultural/social/regional studies) or equivalent verifiable demonstratable experience.

Benefits

• Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household.
• You can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme.
• When you join us, we’ll give you a link to our flexible benefits platform, Choices.
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants.
• We award our employees with Mitie Stars as recognition for their hard work.
• Progressing your career is therefore a top priority for us.

Recruitment Process

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.

Mitie – About us

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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