At a Glance
- Tasks: Lead a team to deliver top-notch service and ensure compliance with standards.
- Company: Join Mitie, a leader in facilities management with a focus on thriving communities.
- Benefits: Enjoy flexible benefits, financial support, and access to a virtual GP.
- Other info: Diverse training opportunities and recognition programs to celebrate your hard work.
- Why this job: Make a real difference in service delivery while advancing your career.
- Qualifications: Management experience in cleaning services and strong communication skills required.
The predicted salary is between 38250 - 46750 £ per year.
Better places, thriving communities. Join Mitie – the future of high performing places.
ROLE: Service Support Manager
HOURS: Monday to Friday, 45 hours
LOCATION: Mitie - Glasgow - Rutherglen - 35 Duchess Road
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Role Responsibilities
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What We’re Looking For
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence (company car provided).
- IOSH Health & Safety qualification desirable.
What We Offer You
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
- High street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Life cover of up to four times your salary is available.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition for hard work through Mitie Stars, with cash prizes available.
- Diverse variety of training and development avenues via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Service Support Manager in Glasgow employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. Located in Dalkeith, this role as a Licensed Security Officer not only provides competitive benefits such as life cover and dental insurance but also fosters personal and professional growth through various opportunities. Join us to be part of a team that values proactive protection and compliance while enjoying unique perks like discounts through MiDeals.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Manager in Glasgow
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Mitie Cleaning & Hygiene Services.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Mitie Cleaning & Hygiene Services.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Mitie Cleaning & Hygiene Services, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Service Support Manager in Glasgow
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Mitie Cleaning & Hygiene Services that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Mitie Cleaning & Hygiene Services specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Mitie Cleaning & Hygiene Services will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Mitie Cleaning & Hygiene Services a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Mitie Cleaning & Hygiene Services.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Mitie Cleaning & Hygiene Services, showcasing your work ethic and the quality of your previous roles in janitorial services.
