At a Glance
- Tasks: Lead engineering teams to ensure top-notch service and compliance.
- Company: Dynamic company focused on customer satisfaction and team collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Join a supportive team with great career advancement potential.
- Why this job: Make a real difference by solving customer issues and leading projects.
- Qualifications: Experience in engineering and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Responsibilities
- To ensure performance and service is in line with compliance and monthly schedules.
- Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
- Complete toolbox talks with direct reports providing clear records of completion to the compliance team.
- Be available for site surveys and installation handovers as directed by your RSM.
- Organise, maintain, and communicate an effective call‑out rota for the area.
- Responsible for minor works delivery within area through dedicated minor works resource.
- Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
- Assist the Regional Service Manager in management of the engineering team.
- Support engineers in stock control and further action management.
- Attend and assist with troublesome sites and complaints.
- Technically support DRS and Sales Team with quotations.
- Initial planning of PPM on large/complex sites – meeting with customers in support of key sites in region.
- Assist in delivery of small bespoke projects and ensure on‑time delivery.
- Ensure right behaviour is demonstrated across the team (customer portals, timesheets, Lightfoot, tools, PPE).
- Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer’s instructions.
- Take ownership of all customers in relation to all aspects of service delivery.
- Be available to work overtime and weekends when required subject to reasonable notice.
Regional Service Lead Engineer in Glasgow employer: Mitie Cleaning & Hygiene Services
As a Regional Service Lead Engineer, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and we offer competitive benefits alongside opportunities for professional advancement. Located in a vibrant area, we provide a supportive atmosphere that encourages innovation and teamwork, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Lead Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Regional Service Lead Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've handled complaints and ensured compliance in past roles. Show them you can respond to customer needs with urgency!
✨Tip Number 3
Don’t forget to showcase your leadership abilities! If you’ve had experience managing teams or supporting engineers, make sure to highlight that. We want to see how you can assist the Regional Service Manager and keep everything running smoothly.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We love seeing applications directly from candidates who are eager to join our team. Plus, it shows you’re serious about being part of our mission.
We think you need these skills to ace Regional Service Lead Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Regional Service Lead Engineer role. Highlight any relevant experience in service delivery, compliance, and team management to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've responded to customer needs or managed engineering teams in the past.
Showcase Your Technical Skills:Since this role involves technical support and planning, don’t forget to mention your technical expertise. Whether it's stock control or project delivery, let us know how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Regional Service Lead Engineer. Familiarise yourself with compliance standards, customer service expectations, and the importance of effective communication within the team. This will help you demonstrate your knowledge and readiness to take on the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully handled customer complaints or technical issues. Highlight your ability to respond with urgency and how you’ve managed similar situations in the past. This will show that you can handle the pressures of the job.
✨Demonstrate Team Leadership
Since you'll be assisting the Regional Service Manager and managing a team, share your experiences in leading teams or projects. Talk about how you’ve supported colleagues, organised schedules, or improved team performance. This will illustrate your capability to step up when needed.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to engineering and service delivery. Be ready to discuss how you would approach planning PPM on complex sites or managing stock control. Showing your technical expertise will give you an edge in the interview.
