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- Tasks: Organise and deliver mail across two sites while providing excellent customer service.
- Company: Join a dynamic team at Mitie, known for its inclusive culture.
- Benefits: Enjoy full training, discounts, and opportunities for career progression.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a reliable, enthusiastic attitude.
- Other info: Flexible hours with a supportive team and plenty of growth opportunities.
The predicted salary is between 20000 - 28000 £ per year.
As a Postal Concierge you will be responsible for maintaining excellent standards by providing a postal service for two of our client sites based in Scotland. The role is required to organise and coordinate incoming mail to the sites, distribute mail across sites using the in‑house shuttle service, deliver letters and parcels, and collect mail to be franked and re‑posted back out. The role requires the individual to walk around both sites to distribute and collect the post throughout their shift.
Hours of Work: 30 hours per week: Monday – Thursday only, 8 hours per day.
Accountabilities, Key Activities Include But Are Not Limited To:
- Assist with queries on postal service
- Liaise with cleaners, security & facilities when required
- Post duties: walk around two sites distributing and collecting mail.
- Be trained to use a franking machine and maintain this service
- Keep all post organised and up‑to‑date
- Sort mail by hand, deliver and collect mail & parcels
- Load mailbags
- Get signatures for some deliveries
- Pick up mail from post boxes and multiple buildings based on site
- Deal with wrongly addressed or returned mail
- Report maintenance issues in all areas
- Arrange with customers regarding postal queries
- Excellent verbal and written communication skills and good telephone manner
- Perform daily, weekly & monthly audit checks
- Frank, collect and deliver post; distribute and organise
- Monthly reporting
- Use a computer/laptop to process mail
What We Are Looking For / Qualifications And Experience:
- Excellent communication skills
- Professional and enthusiastic manner
- Reliable and trustworthy
- Ability to work flexibly to meet the business needs
- Excellent customer service skills
- Must be able to pass security clearance
Benefits:
- Full uniform, PPE & equipment provided
- Full training is provided to perform the role
- Free on‑site parking
- Cycle-to‑work scheme
- Thousands of discounts to multiple retailers, supermarkets and entertainment providers
- Continuous training provided
- Progression within the wider team
- Mitie reward scheme
- Our virtual GP service
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000
- Save‑as‑you‑earn scheme
- Mitie Matching Share Plan
- Mitie Stars recognition programme
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Join our Mitie Team. Together our diversity makes us stronger.
Postal Concierge in Glasgow employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Postal Concierge in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills, especially your excellent communication and customer service abilities.
✨Tip Number 3
Dress the part! Even though it’s a postal role, looking professional can make a great first impression. Wear something smart-casual that reflects your enthusiasm for the position and shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Postal Concierge in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure to highlight any relevant experience in your application. We want to see how you can effectively communicate, whether it's through emails or face-to-face interactions.
Be Professional and Enthusiastic: Your application should reflect a professional and enthusiastic attitude. Use a friendly tone but keep it polished. We’re looking for someone who’s reliable and trustworthy, so let that shine through in your writing!
Tailor Your Application: Make sure to tailor your application specifically for the Postal Concierge role. Mention your ability to organise and coordinate tasks, as well as any experience with customer service. We love seeing how you fit into our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Postal Duties
Familiarise yourself with the specific responsibilities of a Postal Concierge. Understand the process of sorting, delivering, and collecting mail, as well as how to use a franking machine. This knowledge will show your potential employer that you're serious about the role.
✨Show Off Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've handled customer queries or worked with teams in the past. This will demonstrate your ability to liaise effectively with clients and colleagues.
✨Demonstrate Reliability and Trustworthiness
Be ready to discuss your reliability and trustworthiness, as these are crucial traits for a Postal Concierge. Share instances where you’ve gone above and beyond to ensure tasks were completed on time and accurately, reinforcing your dependability.
✨Prepare for Flexibility Questions
Expect questions about your ability to work flexibly. Think of times when you adapted to changing circumstances or took on additional responsibilities. This will highlight your willingness to meet the business needs and your commitment to the role.
