At a Glance
- Tasks: Provide top-notch customer service and support across various sites.
- Company: Join a dynamic team at Mitie, known for its inclusive culture.
- Benefits: Guaranteed hours, travel costs covered, and access to flexible benefits.
- Other info: Opportunities for career progression and recognition through Mitie Stars.
- Why this job: Gain experience in high-profile workplaces while developing valuable skills.
- Qualifications: Strong communication skills and willingness to travel required.
The predicted salary is between 26400 - 30400 £ per year.
Coverage: Edinburgh and Glasgow
Nationality: Must be a UK National or able to pass SC Clearance
Reporting to: Manager
Pay rate: £14
Role Purpose
The Mobile Support Host is a flexible, highly adaptable, service‑driven professional who provides front‑of‑house and workplace support across multiple sites. You will deliver outstanding customer service, maintain a consistent and high‑quality workplace experience, and support high‑demand sites and planned absences.
Key Responsibilities
- Act as the confident, professional, and welcoming first point of contact across multiple sites.
- Deliver outstanding customer service, creating positive and memorable experiences.
- Adapt quickly to different environments, teams, and client expectations.
- Build rapport with colleagues and clients, even within short timeframes.
- Ensure every arrival, interaction, and farewell is seamless and professional.
- Support front‑of‑house tasks including visitor management, reception duties, and meeting‑room set‑ups.
- Manage visitor systems and access processes.
- Conduct floor walks to identify and report any issues.
- Liaise with on‑site teams, contractors, and service providers.
- Assist with mailroom, admin, and workplace coordination tasks as required.
- Work safely and in line with Mitie QHSE policies, reporting incidents, risks or near misses promptly.
- Maintain professional presentation and behaviour in every environment.
- Deliver services in line with SOPs, SLAs, and KPIs across all sites.
- Identify and address service gaps quickly and effectively.
- Support a culture of continuous improvement.
- Maintain a valid SIA licence and complete any required site‑specific clearances.
- Travel regularly between sites, sometimes on short notice, across the North region and into Scotland; overnight stays may be required.
- Confidence with public transport is essential.
Required Qualifications and Skills
- Willingness to travel regularly between sites.
- Flexibility with start and finish times.
- Ability to work across different locations day‑to‑day.
- Strong communication and organisational skills.
- Computer literacy (Outlook, Teams, Word).
- Valid SIA licence or willingness to obtain one.
Benefits
- Guaranteed 16 hours per week with overtime.
- Exposure to multiple high‑profile workplaces and clients.
- Opportunities to develop skills across diverse environments.
- Career progression within Mitie Signature.
- Travel costs covered for travel beyond home city; additional travel time paid.
- Access to a flexible benefits platform (Choices) – dental insurance, dining cards, coffee clubs, technology purchasing, discounts through MiDeals, cycle‑to‑work scheme, life cover at least £10,000.
- Financial wellbeing support via Salary Finance, optional loans.
- Mitie Stars recognition, cash prizes up to £10,000.
- Inclusive and accessible recruitment process; reasonable adjustments available for applicants with disabilities or long‑term conditions.
Mobile Support Host in Glasgow employer: Mitie Cleaning & Hygiene Services
As a Mobile Support Host at Mitie, you will thrive in a dynamic and inclusive work environment that prioritises outstanding customer service and professional development. With guaranteed hours, opportunities for career progression, and a flexible benefits platform, you will enjoy a rewarding experience while working across multiple high-profile sites in Edinburgh and Glasgow. Join us to be part of a culture that values adaptability, teamwork, and continuous improvement, ensuring every day is both meaningful and fulfilling.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Support Host in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Cleaning & Hygiene Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Cleaning & Hygiene Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Support Host in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Cleaning & Hygiene Services:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Cleaning & Hygiene Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Cleaning & Hygiene Services!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
