At a Glance
- Tasks: Lead a team to ensure top-notch service and performance while tackling customer needs.
- Company: Join a dynamic engineering firm focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Be part of a supportive culture with plenty of chances to advance your career.
- Why this job: Make a real difference by leading projects and supporting your team in a fast-paced environment.
- Qualifications: Experience in engineering management and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
Responsibilities:
- To ensure performance and service is in line with compliance and monthly schedules.
- Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
- Complete toolbox talks with direct reports providing clear records of completion to the compliance team.
- Be available for site surveys and installation handovers as directed by your RSM.
- Organise, maintain, and communicate an effective call‑out rota for the area.
- Responsible for minor works delivery within area through dedicated minor works resource.
- Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
- Assist the Regional Service Manager in management of the engineering team.
- Support engineers in stock control and further action management.
- Attend and assist with troublesome sites and complaints.
- Technically support DRS and Sales Team with quotations.
- Initial planning of PPM on large/complex sites – meeting with customers in support of key sites in region.
- Assist in delivery of small bespoke projects and ensure on‑time delivery.
- Ensure right behaviour is demonstrated across the team (customer portals, timesheets, Lightfoot, tools, PPE).
- Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer’s instructions.
- Take ownership of all customers in relation to all aspects of service delivery.
- Be available to work overtime and weekends when required subject to reasonable notice.
Lead Engineer in Glasgow employer: Mitie Cleaning & Hygiene Services
As a Lead Engineer with us, you will thrive in a dynamic work culture that prioritises collaboration and innovation. We offer competitive benefits, including opportunities for professional development and growth, ensuring you can advance your career while making a meaningful impact in the engineering field. Located in a vibrant area, our company fosters a supportive environment where your contributions are valued, and your expertise is recognised.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Engineer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Lead Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their compliance standards and customer service approach, so you can show them you're the perfect fit for ensuring performance and service delivery.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer service. We want you to demonstrate your ability to support engineers and handle complaints with urgency!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Engineer in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Engineer role. Highlight your technical expertise and any relevant project management experience to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our needs. Don’t forget to mention your ability to respond to customer needs with urgency!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We want to see your approach to managing complaints and ensuring service delivery meets compliance standards.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Lead Engineer. Familiarise yourself with compliance standards, customer service expectations, and the importance of effective communication within the team. This will help you demonstrate your readiness to take ownership of service delivery during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've responded to customer complaints or technical issues in the past. Highlight your ability to act with urgency and provide solutions, as this role requires quick thinking and effective management of customer needs.
✨Demonstrate Team Leadership
Be ready to discuss your experience in managing teams and supporting colleagues. Share specific instances where you've led toolbox talks or assisted in training, as this shows your capability to support and develop the engineering team.
✨Familiarise Yourself with Customer Portals
Since the role involves utilising customer portals, do some research on common systems used in the industry. Being able to discuss how you’ve used similar tools in previous roles will show that you’re proactive and tech-savvy, which is a big plus for the interview.
