Elite Retail Security Officer in Glasgow

As an Elite Security Officer, you will be responsible for safeguarding high-value assets, personnel, and premises through advanced security protocols and proactive threat mitigation. This role demands exceptional situational awareness, professionalism, and the ability to respond swiftly and effectively to incidents.

We are looking for people who are keen to join their ‘one team' family. An SIA licence is essential and excellent customer service skills are required. If you have these skills, we will train you. You will be undertaking a wide variety of tasks, and if you show aptitude, there will be opportunities to seek further development with the Mitie team.

Job Overview

• To protect our customer's property, people and/or assets across a designated area and multiple locations by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Deliver results that meet and or exceed the Key Performance Indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.
• Be able to travel to different locations across a pre-determined geographical area.

Main Duties

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• Be compliant with Industry and Statutory Legislation (you are required to obtain a front‑line licence in Door Supervision), which must be worn at all times whilst carrying out your duties.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Ensure renewal of licence 16 weeks before expiry.

Security and Health & Safety

• Look out for and immediately report any health and safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the client.
• Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• Call emergency services and Communication Centre to report all incidents.

What We Are Looking For

• Previous security experience.
• SIA licence (Door Supervisor, preferable).
• Own transport or access to public transport.

Benefits

• Our market‑leading flexible benefits scheme provides benefits that suit your lifestyle.
• Virtual GP appointments for you and your household.
• Financial wellbeing assistance through the Salary Finance scheme.
• Customisable benefits via the flexible benefits platform, Choices (dental insurance, dining cards, coffee clubs, technology products).
• Discounts from thousands of retailers, gyms, and more through the MiDeals platform.
• Cycle‑to‑work scheme.
• Life cover – greater of your equivalent annual salary or £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
• Recognition through Mitie Stars, monthly cash prizes, and chance to win a top prize.
• Career development opportunities with a wide range of training and learning resources.

Equal Opportunities

We are committed to ensuring our recruitment process is inclusive and accessible to all.