Duty Controller in Glasgow

Security Controller

Better places, thriving communities.

Key Responsibilities

• Act as an Ambassador of the centre at all times by providing an excellent standard of customer service, and through good leadership skills encourage all Cleaning and Security operatives to provide the same excellent service.
• Control the delivery of security services to the standards set out in the Assignment Instructions, through supervision of the Customer Service Officers.
• Work the hours and shifts in accordance with conditions of employment.
• Monitor and manage security systems, equipment and the building management system, log and report specified requirements and take appropriate action as required.
• Monitor the CCTV system and ensure all incidents are captured where possible; adhere to the CCTV procedure, CCTV code of practice and the Data Protection Act.
• Maintain radio communications with other staff and management, controlling and logging radio equipment and ensuring correct radio procedures are followed.
• Record the issue of keys and the attendance of staff.
• Work with Centre Management in controlling evacuations and other emergency incidents.
• Assist with contractor access requests, controlling contractor access and ensuring compliance with the centre's procedures.
• Log defects and issue defect reports to maintenance for remedial action.
• Control service yard access and vehicle circulation.
• Monitor service yard cleanliness and inform yard operatives of remedial action.
• Ensure all duties are carried out in accordance with instructions issued by Centre Management.
• Comply fully with the Health & Safety Policy for the centre.
• Strictly comply with the requirements of the Fire Regulations.
• Monitor the setup of promotions and ensure visiting personnel are aware of the centre's Health & Safety procedures and requirements.
• Comply with the Rules & Regulations of the Centre at all times.
• Ensure that all incidents and occurrences are logged and reported on a daily basis.
• Ensure all enquiries from the public are conducted professionally and effectively.
• Monitor staff and ensure uniforms are worn and meet mandatory standards of presentation. Report any breaches and enforce compliance.
• Assist Security Manager in covering shifts due to holidays, sickness, etc.; report absences and conduct mandatory return‑to‑work interviews.
• Keep the control room clean and tidy at all times; ensure requisites paperwork is completed and filed, and that all equipment remains properly operational.
• Abide by all rules, terms and conditions of the company.
• Attend mandatory training courses as required.
• Mandate must hold mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand

Essential Skills, Knowledge and Experience

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Desirable Skills

• Must have good working knowledge of control rooms and must possess the skills to source relevant information quickly and efficiently.

Benefits

Our market‑leading offering provides you with benefits that suit your lifestyle. We offer virtual GP access, financial wellbeing assistance through our Salary Finance scheme, up to five extra days’ holiday each year, mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory compulsory mandatory mandatory mandatory. 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Equal Opportunity

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g. dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .