Mobile Senior Coordinator in Gateshead

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ROLE: Mobile Senior Coordinator

HOURS: Monday to Friday, 40 hours

LOCATION: Network Rail - Gateshead - Raven House

Mitie are recruiting for a Mobile Senior Coordinator in the North East, to be the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.

You Will Be Responsible For:

• Ensure a tidy and clean appearance across the floor, at desks, collaboration spaces and break out areas.
• Act as the first point of contact for FM related issues, logging calls on behalf of building occupants, ensuring they are directed to the correct department.
• Attend monthly meetings with each Floor Lead to communicate and update on any issues, queries and outstanding works.
• Ensure compliance correct on site for all departments.
• Visit Clients on site around the North East area.

What We Are Looking For:

• People management skills, dealing with a variety of people at all levels.
• Excellent written and spoken communication skills.
• Self-disciplined and able to work on their own initiative with the ability to make decisions.
• Compliance background, with understanding of H&S on site.
• Desirable: IOSH and NEBOSH qualifications.

There's a place for you at Mitie, join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at jess.mercel@mitie.com.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.