At a Glance
- Tasks: Lead Front of House shifts and set the standard for exceptional customer service.
- Company: Join Mitie, a company dedicated to better places and thriving communities.
- Benefits: Earn £15.45 per hour with flexible benefits and professional development opportunities.
- Other info: Inclusive recruitment process ensuring accessibility for all applicants.
- Why this job: Be a role model in hospitality and make a real impact on guest experiences.
- Qualifications: Experience in hospitality with leadership skills and a passion for service.
The predicted salary is between 32000 - 32000 € per year.
Location: Split time between Halifax and Leeds
Contract: Full time, 40 hours per week, £15.45 per hour
About the Role
We're looking for a confident, people‑focused Front of House Supervisor who thrives in a fast‑paced, hospitality‑led environment and takes pride in setting the standard.
What You’ll Be Doing
- Lead Front of House shifts with confidence, energy, and purpose
- Set the tone for exceptional customer service and professional standards
- Be a role model for behaviours, presentation, and guest engagement
- Support rotas, absence management, and provide last‑minute cover when needed
- Quality‑check service delivery and continuously raise the bar
- Build strong working relationships with clients, Facilities, and stakeholders
- Support the team during busy or high‑profile moments
- Spot opportunities to improve the guest experience and processes
What We’re Looking For
- Experience in hospitality, Front of House, or customer‑focused service with some leadership responsibility
- A natural leader who inspires confidence and brings people together
- Calm, professional, and solutions‑focused – even under pressure
- Excellent communication skills and a polished, welcoming presence
- Someone who genuinely cares about people, service, and standards
- Flexible, proactive, and ready to step in and support when it matters most
Benefits
Competitive hourly pay of £15.45 per hour, a flexible benefits scheme, access to a virtual GP, salary finance options, high‑street discounts, cycle‑to‑work scheme, life cover, and professional development opportunities.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during recruitment, please let us know.
Front of House Supervisor employer: Mitie Cleaning & Hygiene Services
At Mitie for Lloyds Banking Group, we pride ourselves on fostering a vibrant work culture that values exceptional customer service and teamwork. As a Front of House Supervisor, you'll enjoy competitive pay, flexible benefits, and ample opportunities for professional development, all while working in the dynamic cities of Halifax and Leeds. Join us to be part of a supportive environment where your leadership skills can shine and make a real impact on our guests' experiences.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Front of House Supervisor, you'll need to be confident and engaging. Try role-playing common interview questions with a friend or in front of a mirror to boost your confidence and polish your delivery.
✨Tip Number 3
Be ready to showcase your leadership skills during the interview. Think of examples where you've led a team or improved customer service. We want to hear about how you inspire others and handle pressure, so have those stories at the ready!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality and leadership. We’re looking for someone who can lead with confidence, so give us examples of when you've done just that!
Be Professional Yet Approachable:Your written application should reflect the polished and welcoming presence we value. Keep it professional but also friendly – we want to feel your enthusiasm for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Mitie for Lloyds Banking Group.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Front of House Supervisor role. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role requires a natural leader, be prepared to share specific examples of how you've led teams in the past. Think about times when you inspired confidence or improved team dynamics, especially in high-pressure situations. This will demonstrate your capability to lead effectively.
✨Emphasise Customer Service Excellence
As a Front of House Supervisor, exceptional customer service is crucial. Be ready to discuss your approach to creating a welcoming environment and how you’ve gone above and beyond for guests in previous roles. Highlight any initiatives you’ve implemented to enhance guest experiences.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that show your interest in the company and the role. Ask about their approach to staff development or how they handle busy periods. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
