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- Tasks: Manage requests, support employees, and ensure efficient service delivery.
- Company: Join Mitie, a leading facilities management company with a diverse team.
- Benefits: Enjoy 33 days annual leave, life insurance, and flexible lifestyle benefits.
- Why this job: Be the first point of contact and make a real difference in customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Inclusive recruitment process with opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the FM Coordinator- Campsfield IRC role at Mitie Cleaning & Hygiene Services
Overview
We are seeking a FM Coordinator to join our Mitie FM Team at Campsfield IRC, Oxford. The ideal candidate will be a passionate individual with customer service experience, responsible for managing phone call and email requests, supporting employees, and logging information onto a database. The role requires the ability to deliver high levels of service, remain professional at all times, and ensure that Mitie\’s policies, processes, and procedures are followed. As a FM Coordinator, you will be tasked with managing the flow of requests to ensure a continuous and efficient service.
Responsibilities
- Daily responsibilities will include answering emails, phone calls, and walk-in queries while logging jobs, sending quotes to clients for approval, and informing engineers of their daily workloads.
- Producing reprographics and printing requests for training on site, as well as fulfilling the contract with our client and ensuring all contractual obligations are met.
- Being the first line of contact for the Mitie team, answering all calls and e-mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment.
- Ensuring timely input and output of all associated helpdesk data, and live monitoring of performance against SLAs.
- Working under pressure to meet deadlines while effectively managing workloads.
- Maintaining confidentiality across the site and respecting the needs of all stakeholders.
Qualifications/Skills
- Strong literacy and numeracy; proficient with Microsoft Office.
- Excellent written and verbal communication and negotiation skills.
- Good planning and organisational skills; ability to maintain confidentiality.
- Essential skills: computer skills, customer service, and Microsoft Office.
Requirements
- Security clearance and enhanced background checks: British citizen, EU citizen with settled status, or ILR; must have lived in the UK for the past 3 years with no significant footprint outside the UK other than holidays.
- Vetting checks include bankruptcy history, CCJs, social media activity, and criminal convictions.
- Must be eligible for CTC clearance; must hold a valid British passport or an EU passport with a share code; no criminal convictions and no ongoing police investigations.
Benefits
- Life insurance.
- 33 days annual leave.
- Company pension; continued personal development with full support to enhance your career.
- Free Mitie shares; access to virtual GP 24/7; MiDeals discounts; additional benefits available to purchase.
- Flexible lifestyle benefits platform Choices; ability to purchase extra holidays; options for private medical cover and home technology.
- Mitie Stars recognition program with monthly prizes and a potential annual top prize.
Additional information
We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need adjustments during recruitment, please email nitika.singh@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
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FM Coordinator- Campsfield IRC employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FM Coordinator- Campsfield IRC
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitie and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the FM Coordinator role – it’ll boost your confidence!
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past work where you’ve managed requests or handled pressure. This will demonstrate your ability to deliver high levels of service, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace FM Coordinator- Campsfield IRC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the FM Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and verbal skills in your application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills: As an FM Coordinator, you'll need to manage multiple tasks efficiently. In your application, share examples of how you've successfully organised workloads or managed deadlines in previous roles. We love to see those planning skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Let’s get your application in!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the FM Coordinator role at Mitie. Familiarise yourself with the responsibilities listed in the job description, such as managing requests and ensuring high levels of service. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service experience, prepare examples from your past where you've successfully handled queries or resolved issues. Be ready to discuss how you maintained professionalism under pressure, as this is crucial for the FM Coordinator position.
✨Brush Up on Your Tech Skills
As the role requires proficiency in Microsoft Office and database management, ensure you're comfortable discussing your technical skills. You might be asked about specific software you've used, so be prepared to share your experiences and how they relate to the tasks you'll be handling at Mitie.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the FM Coordinator role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
