At a Glance
- Tasks: Lead and mentor a team in fire and security systems maintenance and service delivery.
- Company: Join a forward-thinking company dedicated to safety and customer satisfaction.
- Benefits: Enjoy flexible benefits, early pay access, and discounts on high-street brands.
- Other info: Dynamic role with opportunities for professional growth and recognition.
- Why this job: Make a real impact by ensuring safety and excellence in fire and security systems.
- Qualifications: Strong technical background and experience in leading engineering teams required.
The predicted salary is between 40000 - 50000 € per year.
We would like to welcome a new, experienced Fire & Security Lead Engineer into the group to grow and develop within the business.
Job Purpose
As a Lead Fire & Security Engineer, you will provide day‑to‑day technical leadership, support and guidance to the engineering team within your area. You will oversee maintenance and service delivery across fire and security systems, ensuring compliance, efficiency, and customer satisfaction. Working alongside the Regional Service Manager and Scheduler, you will ensure the effective and profitable use of engineering resources while setting the standard for technical excellence and customer service.
Key Responsibilities
- Provide daily support and guidance to engineers in your area.
- Conduct toolbox talks and maintain accurate records for compliance.
- Mentor and develop engineers through on‑the‑job coaching and formal training.
- Deputise for the Regional Service Manager during absences.
- Promote and maintain a high standard of professionalism, safety and conduct across the team.
- Organise and maintain an effective call‑out rota for the area.
- Support engineers with stock control, resource management and escalation resolution.
- Maintain fire & security systems to current standards and customer requirements.
- Plan and manage both routine and reactive service visits within the region.
- Respond to service calls and customer issues with urgency and professionalism.
- Oversee the delivery of minor works and small bespoke projects in your area.
- Attend and assist with troubleshooting, site surveys and installation handovers.
- Ensure all work is completed accurately, on time and in compliance with industry and company standards.
- Build and maintain strong customer relationships, ensuring service excellence.
- Handle customer complaints and concerns promptly and effectively.
- Ensure performance and service delivery align with monthly schedules and compliance standards.
- Utilise customer portals as directed and ensure engineers do the same.
- Take ownership of customer satisfaction across all aspects of service delivery.
- Support technical teams (Sales, DRS and Projects) with quotations and site knowledge.
Requirements
- Strong technical background in electrical/electronic systems.
- Excellent all‑round knowledge of fire and security systems.
- Experience in leading or mentoring engineering teams.
- Effective organisational and communication skills.
- Professional, assertive and customer‑focused approach.
- Calm under pressure, enthusiastic and proactive.
- Capable of working independently and collaboratively.
- Experience of front‑line customer contact in a fast‑paced environment.
Benefits
- Virtual GP and video/phone medical advice.
- Salary Finance scheme for early pay access and loans.
- Flexible lifestyle benefits platform (Choices) – additional holiday, insurance, dental, technology and more.
- MyDeals discount platform – high‑street retailer discounts, gym, cycle‑to‑work scheme.
- Life cover up to four times your salary.
- Enhanced pension contributions, save‑as‑you‑earn scheme and Mitie Matching Share Plan.
- Mitie Stars recognition programmes with cash prizes.
We are committed to ensuring our recruitment process is inclusive and accessible to all.
Fire & Security Lead Engineer employer: Mitie Cleaning & Hygiene Services
As a leading employer in the fire and security sector, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With a strong emphasis on professional development, we offer comprehensive training and mentorship opportunities to help you grow your skills and advance your career. Our commitment to employee well-being is reflected in our extensive benefits package, including flexible lifestyle options and recognition programmes that celebrate your contributions.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Lead Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their fire and security systems and think of examples from your experience that showcase your leadership skills. We want you to shine and show them why you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Fire & Security Lead Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fire & Security Lead Engineer role. Highlight your technical background and any experience leading teams. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about fire and security systems and how you can contribute to our team. Keep it professional but let your personality show through.
Showcase Your Leadership Skills:Since this role involves mentoring and guiding engineers, be sure to highlight any previous leadership or coaching experiences. We love seeing examples of how you've developed others in your past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you brush up on your technical knowledge of fire and security systems. Be ready to discuss specific technologies, compliance standards, and any relevant regulations. This will show that you're not just a leader but also a hands-on expert.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led or mentored engineering teams in the past. Think about situations where you provided guidance, resolved conflicts, or improved team performance. This will demonstrate your ability to lead effectively.
✨Customer Focus is Key
Be ready to talk about your experience with customer interactions. Highlight how you've handled complaints or ensured customer satisfaction in previous roles. This will show that you understand the importance of building strong relationships with clients.
✨Plan for the Unexpected
Think about how you would handle urgent service calls or unexpected issues. Prepare to discuss your approach to problem-solving and resource management. This will illustrate your ability to stay calm under pressure and manage multiple priorities.
