Security Manager in Farnborough

Responsibilities

• Actively drive for service excellence, sustainability, social values, and efficiency initiatives at local level.
• Co‑ordinate the local delivery of all security operations.
• Effective and pro‑active communication with the customer.
• Carry out pre‑audit for monthly KPI meetings for all security operations.
• Manage client expectations and resolve all concerns in a timely manner.
• Assist the Mitie Operations Manager as required.
• Management and responsibility for site security equipment.
• Proactively promote LiveSafe and ensure that the security team complete their mandatory LiveSafe training on eLearning.
• Promote and manage the LiveSafe Champions Level 1 in partnership with the Mitie HSE manager.
• Complete Eco Online training – register an account via an Eco Online user request and act as the Mitie first‑line accident investigation manager.
• Ensure that all officers are fully conversant with Mitie Lifeline and accident, near‑miss and Hazard Observation reporting.
• Ensure that all Mitie staff who drive vehicles at work adhere to and work within established company fleet policies and procedures.
• Line management responsibilities for site team leaders and officers.
• Maintain the integrity of physical security on a day‑to‑day basis through the delivery and management of physical security measures and controls.
• Management of the Mitie security team – team leader and officers.
• Maintain staff rosters to ensure all shifts are covered.
• Manage staff holiday applications, including resourcing cover officers.
• Maintain security team assignment competency training records and the training matrix for the security team.
• Complete investigations of all security incidents, complaints, etc.
• Ensure that the security personnel are performing in line with our client and Mitie values.
• Ensure that all on‑site security systems remain fully functional and fit for purpose; raise works tickets through the client service desks to resolve technical issues and faults.
• Integrate as part of the wider site management team and be the focal point for the operational delivery of the physical security.
• Conduct stakeholder engagement both internally within our client organisation and externally with Police and MOD agencies.
• Act as a member of the Emergency Response Team.
• Represent the site security team at internal and external meetings (e.g. weekly start‑up, project and trial activity meetings, Police/Military meetings, and monthly KPI meetings).
• Ensure security events are reported through the client’s system and fully investigate all site security incidents, providing reports and corrective actions as required.
• Support trials and project activity by providing additional resource requirements and ensuring all silent‑hour guarding requests are met.
• Act as custodian of the full suite of site security documentation (including Teams and physical site folders, security instructions, security registers and the site threat appreciation plan).
• Support site security inductions, awareness campaigns and security compliance audits.
• Identify, observe, recognise and report on improvements and changes as required.
• Carry out development and reviews of direct reports.
• Create reports in line with customer expectations.
• Work well without supervision, in a busy operational environment and prioritise workload.
• Ability to work under pressure to demanding deadlines.
• Work within established company policies and procedures.
• Promote company values and standards and exhibit appropriate behaviour in accordance with company ethos.
• Use talent and ability to encourage achievement and continuous improvement.
• Demonstrate safety, integrity and commitment at all times.
• Maintain excellent levels of communication throughout the team and the wider business.
• Ensure that operational delivery is maintained, and appropriate training is completed for all areas of the role.
• Escalate all matters when appropriate to the customer and Mitie Operations Manager.
• Carry out any other duties as and when necessary, to meet the varying demands of the business and satisfy customer needs.

Training Requirements

• Ideally the site security manager will hold ISOH Managing Safely; alternatively, the post holder should complete Level 3 Award in Health and Safety in the Workplace (RQF).
• Mitie Security Induction – eLearning modules to be completed by the site security manager and ensure the security team also complete their modules.
• Ensure that all officers complete the Security Essentials modules.
• Security First‑Line Manager – Level 3 SCaN for line managers – ensure all officers have completed SCaN for all staff modules.
• Act Awareness eLearning – ensure all officers have completed the modules.
• Complete the 11 LiveSafe modules (designed to bring the LiveSafe QHSE cultural programme to life and demonstrate the importance of following the rules).
• Complete the Mitie management modules listed below:
• Leading Together
• Leading Difficult Conversations
• Absence Management
• Performance Management
• Investigations
• Managing Disciplinary and Grievances

Person Specification

• Screened to SC Level or hold a current SC clearance – minimum standard.
• British nationality – UK passport holder.
• Hold a clean driving licence (manual/automatic).
• Hold an SIA licence – DS, SG, CP (CCTV licence required).
• Previous experience in a similar role.
• Extensive people management experience.
• First Aid at Work certificate desired; if not, willing to achieve it.
• Minimum of 5 years proven experience in a similar role.
• Must understand client needs.
• Ability to inspire and lead a team to deliver the highest service standards.
• Effective communicator at all levels.
• Exceptional understanding of security services.
• Understand key Mitie principles and assist in delivering them in every aspect of site functions.
• Excellent IT skills and a good understanding of Microsoft Office applications.

Health and Safety Responsibilities

• Follow group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your line manager and/or via the divisional incident reporting system.

Information Security

• Ensure compliance with Mitie’s information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Benefits

• Flexible benefits scheme tailored to individual lifestyle.
• Virtual GP for video or phone consultations.
• Salary Finance scheme to access a portion of earned pay before payday.
• Choices platform to customise benefits (e.g. dental, dining, coffee clubs, tech products).
• MiDeals platform offering high‑street discounts with retailers, gyms, and more.
• Cycling‑to‑work scheme.
• Life cover – greater of annual salary or £10,000.
• Save‑as‑you‑earn scheme and Mitie Matching Share Plan.
• Mitie Stars rewards programme with cash prizes up to £10,000.