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- Tasks: Coordinate services and enhance customer experience in a dynamic facilities role.
- Company: Join a leading organisation focused on better places and thriving communities.
- Benefits: Opportunities for upskilling, career progression, and a supportive work environment.
- Other info: Flexible shift patterns with a focus on teamwork and collaboration.
- Why this job: Be the face of facilities management and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities.
Reporting to the Helpdesk and Office Manager, and part of the Service Assurance team, this role offers opportunities for upskilling, development and career progression as a Facilities Coordinator working on a shift rota, alternating day and night shifts. The Facilities Coordinator is the customer-facing representative, coordinating services to act as a single point of contact for building estate users and stakeholders. The role aims to enhance the customer experience by building and maintaining strong relationships with occupants and exceeding expectations daily.
As a Facilities Coordinator, you will set high standards across your area and share best practices with the team to ensure service delivery meets and exceeds customer needs. You will be the first point of contact for FM-related issues across a manufacturing environment and will log calls on behalf of building occupants. You will communicate with various stakeholders to provide updates on issues, queries and outstanding works. This role follows a day shift (06:00-18:00) and night shift (18:00-06:00) pattern.
Key Responsibilities- Act as the first point of contact for FM-related issues across the BMW account, logging and tracking work orders using SAP, Maximo and Click CAFM systems.
- Ensure effective utilization, efficiency, and productivity of field engineers, assigning work orders to the correct engineers based on skill set to achieve daily SLAs.
- Identify areas of risk to KPIs and raise them with management to mitigate risk of SLA failures.
- Ensure Mitie reacts efficiently and effectively in line with client SLAs and KPIs.
- Perform tasks in a professional manner to meet Client and Mitie expectations.
- Manage relationships for third-party access sites, ensuring adherence to site rules and monitoring costs with escalation as needed.
- Ensure reactive updates are accurate at all times.
- Take the lead on reactive works as directed by the Helpdesk and Office Manager, collaborating with the Service Assurance Team.
- Monitor site-based BMS alarms to ensure no impact to service.
- Carry out customer satisfaction surveys and act on feedback.
Facilities Coordinator Shift employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator Shift
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to enhancing customer experiences as a Facilities Coordinator. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Facilities Coordinator, you'll be the first point of contact for FM-related issues. Being clear and confident in your communication can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Facilities Coordinator Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Facilities Coordinator role. Highlight any customer service experience and your ability to manage relationships, as these are key in this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about facilities management and how you can enhance the customer experience. Share specific examples of how you've exceeded expectations in previous roles.
Showcase Your Communication Skills: Since you'll be the first point of contact for FM-related issues, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can effectively communicate with various stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you can easily keep track of your application status!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Coordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with their needs and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a customer-facing representative, it's crucial to demonstrate your ability to build and maintain strong relationships. Prepare examples from your past experiences where you've exceeded customer expectations or resolved issues effectively. This will highlight your suitability for enhancing the customer experience.
✨Be Ready to Discuss Problem-Solving
The role involves managing FM-related issues and ensuring service delivery meets KPIs. Think of specific instances where you've identified risks or solved problems in a similar environment. Be prepared to discuss how you approached these challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use like SAP or Maximo, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.