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- Tasks: Be the go-to person for helpdesk queries and manage tasks efficiently.
- Company: Join a supportive team at Mitie in Kidlington, Oxford.
- Benefits: Flexible part-time hours, personal development support, and access to additional perks.
- Other info: Work in a dynamic environment with opportunities for career growth.
- Why this job: Gain valuable experience in facilities management while balancing your lifestyle.
- Qualifications: Customer service skills and basic IT knowledge are essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Kidlington, Oxford. Hours: 20 hours per week.
Role Responsibilities
- Act as the first point of contact for the Mitie helpdesk, managing phone calls, emails and walk‑in queries professionally and efficiently.
- Log jobs accurately on the system, monitor progress against SLAs and ensure timely input and output of all helpdesk data.
- Raise and send quotes to clients for approval and allocate works to engineers, ensuring workloads are effectively managed.
- Support site operations by producing reprographics and printing requests, including materials for on‑site training.
- Ensure all activities are delivered in line with Mitie policies, processes and contractual obligations.
What We're Looking For
- Experience within Facilities Management or Administration.
- Strong customer service experience with the ability to remain professional under pressure.
- Excellent written and verbal communication skills, with a confident and approachable manner.
- Competent IT skills, including Microsoft Office, with a high standard of literacy and numeracy.
- Discretion and integrity, with the ability to maintain confidentiality and work effectively with a range of stakeholders.
Additional Information
All offers of employment are subject to security clearance and enhanced background checks. Eligibility requirements include: British citizen, EU citizen with settled status, or holder of Indefinite Leave to Remain. Continuous residence in the UK for the past three years (excluding normal holidays). Eligibility for CTC clearance and a valid passport (British or EU with share code).
What's in it for you?
- Continued personal development with full support to help you grow your career.
- Opportunities to work within a newly opened site as part of a growing, supportive team.
- Access to additional benefits via Mitie's flexible benefits platform.
This role offers a part‑time schedule with the flexibility to support a balanced lifestyle.
Facilities Coordinator - Part Time employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator - Part Time
✨Tip Number 1
Network like a pro! Reach out to your connections in Facilities Management or Administration. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and IT skills. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! When you get an interview, bring examples of how you've effectively managed workloads or resolved queries in previous roles. This will demonstrate your fit for the Facilities Coordinator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Facilities Coordinator - Part Time
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and maintained professionalism under pressure, as this is key for the Facilities Coordinator role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a confident and approachable tone that reflects your communication skills.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that you’ve handled before, so we can see how you fit into our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Facilities Coordinator. Familiarise yourself with the key tasks like managing helpdesk queries and logging jobs accurately. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since strong customer service experience is crucial for this position, prepare examples from your past roles where you handled queries or resolved issues effectively. Highlight how you remained professional under pressure, as this will resonate well with the interviewers.
✨Brush Up on Your IT Skills
Make sure you're comfortable with Microsoft Office and any other relevant software. You might be asked about your IT skills during the interview, so be ready to discuss how you've used these tools in previous roles, especially in relation to managing data and communication.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask about the team, the site operations, or the company culture. This shows that you're engaged and serious about the opportunity, plus it gives you a chance to see if the role is the right fit for you.