Facilities co-ordinator

Better places, thriving communities.
Facilities co-ordinator Days – 6am – 3pm Monday to Friday. However we also need someone who is flexible and can help with shift cover, or swapping to cover shift hours, normally days 6am – 6pm
As part of the Service Assurance Team, reporting to the helpdesk manager.
We are looking for a Facilities co-ordinator to be the customer facing representative for our services, to bind together the various services to act as one convenient point of contact to the building estate users/stakeholders. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations daily.
As a Facilities co-ordinator, you will set consistently high standards across your allocated area and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible.
Our new Facilities co-ordinator will work in a team that constantly communicates together as well as keeping each other updated in relation to all areas within the business. As Facilities co-ordinator, you will be the first point of contact for FM related issues across the BMW Account and will take responsibility for logging calls on behalf of building occupants. You will have regular communication with stakeholders to communicate and update on any issues, queries and outstanding works to the Lead reactive works planner, you will be responsible for logging and chasing work orders on behalf of the client
There is a shared in box which the team will work through together and fairly.
Qualifications & Experience

• Microsoft Office 365 skills
• Knowledge of Maximo system would be beneficial, although not essential as on the job training will be provided
• A minimum of 2 years relevant experience in a helpdesk role, using business in-house systems together with Microsoft packages.
• A knowledge of the hard services and facilities management sectors is desirable
• Educated to A Level standard or equivalent business is also desirable

Please see attached word documents for full attributions for this job role, we do on the job training, buddying up with one of our experienced Facilities Co-Ordinators
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Harnaik Sahdra at
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
Documents

• Facilities co-ordinator Days.pdf (33.01 KB)
• Apply Now

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