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For Companies At a Glance
- Tasks: Ensure smooth facilities management and exceptional customer service across Network Rail sites.
- Company: Join Mitie, a leading facilities management company with a focus on teamwork and innovation.
- Benefits: Enjoy flexible working, financial wellbeing support, and exclusive discounts.
- Other info: Inclusive recruitment process with support for applicants with disabilities.
- Why this job: Make a real impact in a dynamic role with opportunities for career growth.
- Qualifications: Experience in facilities management and strong communication skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Facilities Assistant role at Mitie Cleaning & Hygiene Services
Location: DN1 1QU
Contract: Full Time | Permanent
Work Hours: 40 Hours per week | OFFICE BASED
Salary: £26,000 – £28,000 per annum
Join to apply for the Facilities Assistant role at Mitie Cleaning & Hygiene Services. This role supports Network Rail sites with facilities management and aims to deliver safe, efficient, and customer-focused environments across the UK rail network.
Responsibilities
- Oversee the delivery of facilities management services across multiple Network Rail sites, ensuring high standards of customer service and operational efficiency.
- Coordinate service teams, manage meeting spaces and communal areas, and ensure compliance and health & safety documentation.
- Act as the primary point of contact for FM-related queries; liaise with stakeholders, conduct audits, and resolve service requests promptly.
Requirements
- Proven experience in facilities management within multi-occupancy or large-scale environments, including customer service and integrated FM service delivery.
- Strong written and verbal communication skills; ability to engage effectively with a wide range of stakeholders.
- IOSH Managing Safely certification with knowledge of QHSE procedures and relevant legislation. (Desirable)
- Computer literacy and familiarity with CAFM systems, helpdesk workflows, and compliance documentation. (Desirable)
- Valid UK driving licence and willingness to travel between sites; proactive and self-motivated approach to work.
Benefits & Additional Information
- Benefits platform including options such as extra holiday, critical illness insurance, dental treatment, technology purchases, and more.
- MiDeals discounts, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, save-as-you-earn scheme, and Mitie Matching Share Plan.
- Acknowledgement programs (Mitie Stars) with monthly and annual prizes.
- Training and development opportunities across a wide range of resources.
- Inclusive recruitment: If you have a disability or long-term condition and need adjustments during the recruitment process, please email Sophie Willson at sophie.willson@mitie.com.
Other
We are committed to progressing your career with opportunities across Mitie and a diverse, inclusive workplace.
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Facilities Assistant employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Network, network, network! Reach out to people in the facilities management field, especially those connected to Mitie. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Mitie's values and recent projects. Show us that you're not just another candidate; you’re genuinely interested in making a difference in workplace environments.
✨Tip Number 3
Practice your customer service scenarios. As a Facilities Assistant, you'll need to demonstrate how you handle various situations with professionalism and care. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Mitie team.
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Facilities Assistant role. Highlight your experience in facilities management and customer service, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since strong communication is crucial for this role, use clear and concise language in your application. We love seeing candidates who can engage effectively with a variety of stakeholders, so don’t hold back on demonstrating your verbal and written skills!
Highlight Relevant Experience: Be sure to mention any previous roles that involved multi-occupancy environments or integrated FM service delivery. We’re looking for proven experience, so share specific examples that showcase your ability to manage facilities and deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management, especially in multi-occupancy environments. Be ready to discuss your previous experiences and how they relate to the role at Mitie. This shows you understand the industry and can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've gone above and beyond for clients or colleagues in the past. Highlight your communication skills and ability to build strong relationships, as these are key to success in this position.
✨Familiarise Yourself with Compliance and Safety Standards
Make sure you understand the basics of health and safety regulations, especially if you have IOSH Managing Safely certification. Be prepared to discuss how you would ensure compliance and maintain a safe working environment across multiple sites.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask during your interview. This could be about the team dynamics, specific challenges faced in the role, or opportunities for professional development. It shows your genuine interest in the position and helps you assess if it's the right fit for you.