At a Glance
- Tasks: Monitor CCTV and alarms, ensuring safety and compliance in a dynamic environment.
- Company: Join Mitie Business Services, a leader in security solutions.
- Benefits: Customisable benefits, virtual GP access, and competitive salary options.
- Other info: Inclusive recruitment process with opportunities for recognition and rewards.
- Why this job: Make a real difference in community safety while developing your skills.
- Qualifications: Experience in security, knowledge of laws, and a valid CCTV licence required.
The predicted salary is between 30000 - 40000 £ per year.
Better places, thriving communities.
We are looking for an organized, efficient, and experienced Control Room Operator to join our security team at Mitie Business Services. You will work within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.
Responsibilities:
- Assist with daily operational requirements, ensuring compliance and accurate recording of incidents to outline identified risks.
- Escalate incidents, report Health and Safety concerns, and respond to emergency situations.
- Produce accurate reports to ensure alarms are efficiently responded to.
Qualifications:
- Knowledge of laws across the Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, technology and systems in a security environment, and emergency procedures.
- Prior control room or security experience.
- Passion for delivering excellent customer service.
- Valid CCTV Licence and a minimum of 5‑year verifiable education or work history with references.
Benefits:
- Flexible benefits scheme allowing you to customise benefits to suit your lifestyle (e.g., dental insurance, dining cards, coffee clubs).
- Virtual GP and specialist advice by video or phone.
- Salary finance scheme providing access to 50% of earned pay before payday and competitive loans.
- Access to discounts through MiDeals platform, cycle‑to‑work scheme, and high‑street discounts from many retailers and gyms.
- Life cover: greater of your equivalent annual salary or a minimum of £10,000.
- Save‑as‑you‑earn scheme and Mitie Matching Share Plan (potential for free shares).
- Recognition programme: Mitie Stars with cash prizes each month and a chance to win a top prize of £10,000 at year end.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and require reasonable adjustments during the recruitment process, please let us know by emailing at.
Control Room Operator: CCTV & Alarm Response Expert in Essex employer: Mitie Cleaning & Hygiene Services
At Mitie Business Services, we pride ourselves on fostering a supportive and inclusive work environment where our Control Room Operators can thrive. With a flexible benefits scheme tailored to your lifestyle, opportunities for professional growth, and a strong emphasis on employee recognition, we ensure that our team members feel valued and empowered in their roles. Join us in making a difference in our communities while enjoying the unique advantages of working in a dynamic security setting.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Operator: CCTV & Alarm Response Expert in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Mitie. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CCTV systems and emergency procedures. We want you to show off your expertise and passion for delivering excellent customer service!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your experience and how it relates to the Control Room Operator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Control Room Operator: CCTV & Alarm Response Expert in Essex
Some tips for your application 🫡
Show Your Experience:When applying, make sure to highlight your previous control room or security experience. We want to see how your background aligns with the responsibilities of monitoring CCTV and responding to alarms.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to outline your skills and qualifications, making it easy for us to see why you’re a great fit for the role.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you brush up on your knowledge of laws related to the Private Security Industry and Health and Safety. Familiarise yourself with emergency procedures and the technology used in a control room setting. This will show that you're not just interested in the role, but that you’re prepared and knowledgeable.
✨Showcase Your Experience
Be ready to discuss your previous control room or security experience in detail. Think of specific examples where you successfully managed incidents or escalated issues. This will help demonstrate your ability to handle the responsibilities of the job effectively.
✨Customer Service Matters
Since delivering excellent customer service is key, prepare to share instances where you went above and beyond for clients or colleagues. Highlighting your passion for service can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and the company. You might want to ask about team dynamics or how they handle emergency situations, which ties back to your role as a Control Room Operator.
