At a Glance
- Tasks: Coordinate engineers and resources for efficient service delivery while ensuring customer satisfaction.
- Company: Join Mitie, a leading facilities management company with a focus on thriving communities.
- Benefits: Enjoy flexible lifestyle benefits, discounts, and opportunities for personal development.
- Other info: Inclusive workplace with diverse training opportunities and a commitment to employee wellbeing.
- Why this job: Be part of a dynamic team making a real impact in service delivery and customer relations.
- Qualifications: 1 year of experience in service coordination and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Better places, thriving communities. Join Mitie – the future of high performing places.
Location: Bristol
Contract: Full-time
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Service Coordinator to support the effective delivery of field operations, ensuring high levels of customer service, operational efficiency, and compliance. This role is key to coordinating engineers, subcontractors, and resources, while maintaining strong customer relationships and supporting continuous improvement across service delivery.
Role Responsibilities
- Plan and schedule field service engineers and subcontractor work to ensure efficient and timely service delivery.
- Coordinate parts, suppliers, and logistics for service visits, breakdowns, and installations.
- Ensure full compliance with Health, Safety, and Environmental policies, as well as customer site procedures and RAMS requirements.
- Manage incoming customer queries via calls and emails, providing timely responses and effective issue resolution.
- Support account managers with pricing, spare parts information, and service delivery insights.
- Monitor KPIs, support team performance plans, and contribute to continuous improvement initiatives.
- Build and maintain strong relationships with customers, internal teams, and engineering project stakeholders.
- Support warehouse and operational activities where required, ensuring a safe and organised working environment.
Required Qualifications
- Minimum 1 year of relevant experience in a service coordination, administrative, or operational role.
- Full UK driving licence with flexibility to travel and stay overnight if required.
- Good working knowledge of Microsoft Office applications.
What We're Looking For
- Strong communication skills with the ability to engage effectively with customers and internal stakeholders.
- Well organised with strong prioritisation skills, able to manage multiple tasks in a fast-paced environment.
- Ability to remain calm and effective under pressure, including handling urgent or reactive situations.
- Logical thinker with a proactive and solutions-focused approach.
- Commitment to continuous improvement and delivering high-quality service.
- Willingness to learn products and services to better support customer needs.
Desirable
- Experience working in a technical or engineering environment (e.g. water treatment sector).
- Familiarity with field service operations or coordination of engineers and subcontractors.
Benefits and How We Support You
Our market-leading offering provides benefits that suit your lifestyle. We offer a virtual GP service, financial wellbeing assistance through our Salary Finance scheme, and optional access to flexible lifestyle benefits via our Choices platform (such as extra holiday, insurance options, or technology purchases). We provide access to high street discounts, a cycle-to-work scheme, life cover, enhanced pension contributions, and a Mitie Matching Share Plan. Mitie Stars recognises hard work with monthly prizes and a yearly top prize. We support diverse training and development opportunities through a wide range of learning resources. We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need adjustments during recruitment, please email Christian Kalugin at Chris.Kalugin@mitie.com.
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving clients across banking, government, hospitals, and schools. Join our Mitie Team. Together our diversity makes us stronger. There are opportunities to apply now. If you’re considering a move within Mitie, feel free to share your experience about life at Mitie.
Engineering Service Coordinator (Fixed Term Contract) employer: Mitie Cleaning & Hygiene Services
At Mitie, we pride ourselves on fostering a vibrant work culture where our employees can truly thrive. Located in the heart of Bristol, we offer a range of benefits including flexible lifestyle options, financial wellbeing assistance, and diverse training opportunities to support your professional growth. Join us and be part of a team that values hard work and inclusivity, ensuring you have the resources to excel in your role as an Engineering Service Coordinator.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Engineering Service Coordinator (Fixed Term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Mitie employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Mitie's values and recent projects. Show us how your skills align with our mission of creating better places and thriving communities. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Service Coordinator, you'll need to engage effectively with customers and internal teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website for the best chance! Tailor your application to highlight your relevant experience and show us why you're the perfect fit for the role. We can't wait to see what you bring to the table!
We think you need these skills to ace Engineering Service Coordinator (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Engineering Service Coordinator role. Highlight relevant experience, especially in service coordination or operational roles, and showcase your strong communication skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Mitie. Mention your commitment to high-quality service and how you can contribute to continuous improvement in the team.
Showcase Your Organisational Skills:In your application, emphasise your ability to manage multiple tasks in a fast-paced environment. Give examples of how you've successfully coordinated projects or managed customer queries in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the Mitie team!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Engineering Service Coordinator role. Familiarise yourself with how to plan and schedule field service engineers, coordinate logistics, and ensure compliance with health and safety policies. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively engaged with customers and internal stakeholders in the past. Think about situations where you resolved issues or built relationships, as these will highlight your ability to manage customer queries and support team performance.
✨Demonstrate Your Organisational Skills
Being well-organised is crucial for managing multiple tasks in a fast-paced environment. During the interview, share specific instances where you successfully prioritised tasks or handled urgent situations. This will show that you can remain calm under pressure and are capable of supporting continuous improvement initiatives.
✨Research Mitie's Values and Culture
Take some time to learn about Mitie's commitment to creating thriving communities and high-performing places. Understanding their values will not only help you align your answers with what they’re looking for but also allow you to ask insightful questions about the company culture, showing that you're genuinely interested in being part of their team.
