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- Tasks: Manage daily operations and respond to emergencies with a focus on safety and security.
- Company: Join Mitie, a leading facilities management company with a commitment to diversity and employee growth.
- Benefits: Flexible benefits, virtual GP access, financial wellbeing assistance, and high street discounts.
- Why this job: Make a real difference in emergency response while developing your skills in a dynamic environment.
- Qualifications: A Level or equivalent preferred; NEBOSH or IOSH is a plus.
- Other info: Opportunities for career progression and recognition through Mitie Stars awards.
The predicted salary is between 36000 - 60000 £ per year.
Responsible for managing daily operations in accordance with BMW and Mitie policy and procedures within the confines of UK workplace and H&S regulations, best practice and law. To manage the day to day operational requirements of the contract in line with customer and contractual expectations. To be the initial contact on operational security matters, ensuring a consistent quality service delivery and prompt responses to all incidents.
Responsibilities
- Medical emergency response – responding to requests, 1st aid medical treatment on scene, escalation to and liaising with external services, accident forms, report writing.
- 1st aid requests dealt with at Occupational Health Department (out of duty nurse hours of business).
- Accident report writing, medical reports, medical log, transfer requests from OHD to/from hospital.
- Responding to spillages that may have a contamination impact to the environment – oil, paint, solvents, petrol/diesel etc – contain, clean up, escalation, report.
- BA trained, use of gas detection equipment, PPE, spill kits, vetta drainage inflation equipment.
- Flood response – pumping, creation of dams, clean up, reporting.
- Plan, organise, conduct and control operations as per the individual site instructions.
- Carry out operational audits of site equipment and paperwork.
- Plan and participate in on-site training as per training programme.
- Be responsible for all security activities & standards of all security personnel, and ensure that all incidents are managed and responded to in accordance with agreed policies and procedures.
- Provide a highly visible security presence on and around the site.
- Operate internal and external patrols.
- Provide car park patrols and apply restrictions as required.
- Respond to emergencies immediately and request for assistance where required.
- Report instances on and around the site.
- Operate search policy as per instructed by BMW.
- Carry out initial investigations and report writing on incidents, accidents, damage, suspicious activities and parking.
- Perform as instructed locking and unlocking duties.
- Ensure that the security teams are briefed on events or changes in procedures that have been implemented or are due to be introduced.
- Report & liaise on a daily basis with the PA5S and Mitie Management teams to ensure effective communication of all matters pertaining to the delivery of a high standard Professional security & response service to BMW.
- Ensure the Health & Safety Files (including Risk Assessments & Toolbox Talks) are up to date, accurately reflect the legal & company requirements of Health & Safety legislation.
- Ensure a full understanding is obtained in relation to both the WI's, AI's & the H&S documentation.
Qualifications
- A Level or equivalent in English & Maths preferred.
- NEBOSH or IOSH preferred.
- FREC 3 or FAAW as a minimum.
- Full and current driving licence – HGV is desirable but not mandatory.
- Licence to be checked prior to driving company vehicles.
- Physically fit to pass a site related medical.
- Clean shaven for (B/A) breathing apparatus wear.
- No aversion to working at height or in confined spaces.
- Excellent communication skills are essential – report writing, 1-2-1 dialogues, radio communications, log book entries.
Benefits
- Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household.
- We offer financial wellbeing assistance through our Salary Finance scheme.
- When you join us, we’ll give you a link to our flexible benefits platform, Choices.
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000.
- We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- We award our employees with Mitie Stars as recognition for their hard work.
- Our success is a direct result of the experience and quality of our people.
- Progressing your career is therefore a top priority for us.
Emergency Response Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Response Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging into BMW and Mitie's values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to emergency response scenarios. Think about how you'd handle medical emergencies or environmental spills, and be ready to share your thought process.
✨Tip Number 3
Show off your skills! If you've got any relevant certifications like NEBOSH or FREC 3, make sure to highlight them during your chat. It’ll show you're serious about safety and ready to jump in.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, throw in a few thoughtful questions about the role or team dynamics. It shows you're genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Emergency Response Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Emergency Response Officer role. Highlight any relevant qualifications like NEBOSH or IOSH, and don’t forget to mention your first aid training!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the job. Mention your experience with emergency response and how you can contribute to maintaining high security standards.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application showcases your ability to write clear reports and engage in effective dialogues. Use examples from past experiences to illustrate your skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Emergency Protocols
Familiarise yourself with the specific emergency response protocols relevant to the role. Be prepared to discuss how you would handle various scenarios, such as medical emergencies or spillages, and demonstrate your understanding of health and safety regulations.
✨Showcase Your Communication Skills
As an Emergency Response Officer, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to explain how you would report incidents or liaise with external services, so have examples ready that highlight your communication prowess.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss past experiences where you've had to think on your feet. Whether it’s managing a flood response or dealing with a security incident, showcasing your ability to assess situations quickly and implement effective solutions will set you apart.
✨Understand the Company Culture
Research BMW and Mitie's values and mission. Understanding their approach to workplace safety and customer service will help you align your answers with what they’re looking for. Show enthusiasm for their commitment to high standards and how you can contribute to that.
