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- Tasks: Lead and train a team of security officers to ensure top-notch safety standards.
- Company: Join Mitie, the UK's leading facilities management company with a strong reputation.
- Benefits: Enjoy flexible benefits, virtual GP access, and high street discounts.
- Why this job: Make a real impact in security while developing your leadership skills.
- Qualifications: Strong communication skills and a valid SIA guarding licence required.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Objectives And Responsibilities
- Contribute to the success of the contract through effective training and continuous colleague development, supporting the client’s security and safety strategy.
- Support the Operations Manager in managing performance, ensuring all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsible for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLAs & KPIs.
- Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.
- Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off.
- Deliver all corporate training to the required standard for all officers in your area of responsibility.
- Complete officer evaluations in line with contractual KPIs.
- Support the security officer population in the contract through great training and coaching.
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business.
- Support the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
- Implement performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered).
- Identify and rectify behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers in a timely manner in line with company policies.
- Support the Operations Manager with initial investigation(s) for customer complaints, QHSE incidents and any other investigations as required.
- Support with the delivery, maintenance and updates of Assignment Instructions & Risk Assessments.
- Engage with store management to build a great working relationship with the client.
- Ensure adherence to uniform standards.
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.
Personal Specification
- Excellent organisational and time management skills.
- Confident and professional working approach and appearance.
- Strong customer service, client-focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a ‘can do' approach.
- Flexible and adaptable.
- Literate, numerate and IT skills to medium level user.
- Willing to work towards, if not already held, a management apprenticeship as deemed appropriate for personnel development.
- Full valid UK driving licence.
- Valid SIA guarding licence.
Health And Safety Responsibilities
- Follow Group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training.
- Report immediately any issues or training needs to your Line manager.
Information Security
- Ensure compliance with Mitie’s information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Benefits
- Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
- Access to a virtual GP for you and members of your household.
- Financial wellbeing assistance through our Salary Finance scheme.
- Customise your benefits to best suit your lifestyle through our flexible benefits platform, Choices.
- Access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Life cover is the greater of your equivalent annual salary or a minimum of £10,000.
- Save-as-you-earn scheme and a Mitie Matching Share Plan.
- Recognition for hard work through Mitie Stars with cash prizes available.
Continuing Development
- Progressing your career is a top priority for us.
- Diverse variety of training and development avenues via a wide selection of learning resources.
Inclusive Recruitment
- We are committed to ensuring our recruitment process is inclusive and accessible to all.
- If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Company Profile
- Since 1987, Mitie’s 80,000 employees have been maintaining companies globally.
- We are the UK’s leading facilities management and professional services company.
Security Mobile Team Leader in Edinburgh employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Mobile Team Leader in Edinburgh
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Security Mobile Team Leader role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your training and coaching experience. Make sure they know you can deliver top-notch training and support to security officers, just like the job requires.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just sit back. Reach out to the hiring manager or someone in the team to express your interest. A little initiative goes a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for the interview! Research Mitie’s values and how they align with your own. Be ready to discuss how you can contribute to maintaining the brand's reputation and delivering exceptional service. Confidence is key!
We think you need these skills to ace Security Mobile Team Leader in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Security Mobile Team Leader role. Highlight your experience in training and managing teams, as well as your understanding of SLAs and KPIs. We want to see how you can contribute to our success!
Showcase Your Communication Skills: Since exceptional verbal and written communication skills are key for this role, ensure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Demonstrate Your Customer Focus: In your application, share examples of how you've built strong relationships with clients or customers in the past. We’re looking for a confident and professional approach, so let us know how you’ve gone above and beyond in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Let’s get your application in!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Stuff
Make sure you understand the key responsibilities of a Security Mobile Team Leader. Familiarise yourself with SLAs, KPIs, and the importance of training and development in security roles. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully trained or managed a team in the past. Highlight your ability to support and develop colleagues, as well as how you’ve handled performance management. This is crucial for demonstrating that you can step up when needed.
✨Build Rapport
During the interview, engage with your interviewers by asking insightful questions about their security strategies and how they maintain their brand reputation. This shows that you’re genuinely interested in the company and its values, which is key for building a good working relationship.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills and ability to handle emergencies. Think of specific instances where you’ve had to act quickly or make tough decisions, especially in relation to health and safety. This will demonstrate your resilience and 'can do' attitude.
