At a Glance
- Tasks: Lead retail operations and ensure top-notch customer service across multiple M&S stores.
- Company: Join the dynamic Mitie and Marks & Spencer family.
- Benefits: Enjoy a 20% M&S discount, pension, and various employee perks.
- Other info: Flexible hours with opportunities for growth and a focus on safety.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: Experience in retail operations and strong team management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Fantastic opportunity to join the Mitie and Marks & Spencer family! We are seeking a dynamic and results‑driven Operations Manager to oversee retail operations across multiple M&S stores. This key leadership role is responsible for delivering operational excellence, driving performance, and ensuring the highest standards of customer service, compliance, and security across all locations.
Main Duties & Responsibilities
- Provide leadership and operational oversight across multiple retail stores.
- Drive world‑class standards of customer service in line with Mitie and M&S values.
- Manage and support store teams, ensuring performance, engagement, and development.
- Monitor and improve operational performance against KPIs and SLAs.
- Ensure full compliance with company policies, procedures, and regulatory requirements.
- Oversee security operations, including loss prevention, incident management, and risk mitigation.
- Build strong relationships with key stakeholders, including M&S leadership teams.
- Conduct regular store visits, audits, and performance reviews.
- Lead investigations into incidents, stock loss, and operational issues, implementing preventative measures.
- Ensure effective resource planning, including staffing, scheduling, and contingency cover.
- Promote a positive culture focused on safety, accountability, and continuous improvement.
Person Specification
- Proven experience in an Operations Manager or similar leadership role within retail or security.
- Strong leadership and team management skills.
- Excellent communication and stakeholder management abilities.
- Results‑driven with a strong focus on performance and continuous improvement.
- Highly organised with strong attention to detail.
- Ability to work under pressure and manage multiple priorities.
- Commercial awareness and understanding of retail operations.
- Full UK driving licence and willingness to travel between sites.
Health & Safety Responsibilities
- Ensure full compliance with all Mitie and Group Health & Safety policies.
- Promote a strong safety culture across all stores.
- Identify, assess, and mitigate risks within the operational environment.
- Ensure all incidents, hazards, and near misses are reported and investigated.
- Support training and development to ensure teams operate safely and effectively.
Mitie offers a comprehensive benefits package, including 20% M&S discount, Pension, Save As You Earn, Share Incentive Plans, MiDeals, Life Assurance, and Childcare Vouchers. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need any reasonable adjustments, please let us know by emailing at ________.
Security Operations Manager in Dundee employer: Mitie Cleaning & Hygiene Services
Joining Mitie as an Operations Manager offers a unique opportunity to be part of a dynamic team that values operational excellence and customer service. With a strong focus on employee development, you will benefit from a comprehensive package including a 20% discount at M&S, pension schemes, and various incentives, all while working in a supportive environment that promotes safety and continuous improvement across multiple retail locations.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Operations Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and security sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to meet potential employers.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, especially around customer service and operational excellence. We want you to show them that you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve driven performance or improved operations. We want you to be ready to showcase your skills in managing teams and delivering results when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Operations Manager role!
We think you need these skills to ace Security Operations Manager in Dundee
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in retail and security, focusing on leadership and operational excellence. We want to see how your skills align with our values at Mitie and M&S!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance and improved customer service in previous positions.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and KPIs to demonstrate how you’ve made a difference in past roles. We love seeing results-driven candidates who can back up their claims.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Operations Inside Out
Before the interview, dive deep into the operations of retail management and security. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. This will not only show your enthusiasm but also demonstrate your understanding of what it takes to drive operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in previous roles. Think about times when you successfully managed a team or improved performance. Be ready to discuss how you can inspire and engage store teams to uphold the values of Mitie and M&S while ensuring top-notch customer service.
✨Understand Compliance and Safety Standards
Brush up on health and safety regulations and compliance standards relevant to retail operations. Be prepared to discuss how you would promote a strong safety culture and manage risks effectively. This shows that you take safety seriously and are ready to lead by example.
✨Build Relationships with Stakeholders
Think about how you would approach building relationships with key stakeholders, including M&S leadership teams. Prepare to share strategies for effective communication and collaboration. This will demonstrate your ability to foster a positive working environment and drive results across multiple locations.
