CCTV Operator in Dudley

Job Overview

We are looking for a reliable, professional, and motivated CCTV Operator / Key Holder to join our team.

Key Responsibilities

• Monitor CCTV systems and report any suspicious or unusual activity.
• Answer telephone calls from clients, visitors, and authorised personnel in a professional and courteous manner.
• Record, log, and escalated incidents when required.
• Complete accurate incident reports and daily records.
• Carry out key holder duties, including responding to alarm activations and opening or securing premises where authorised.
• Follow company CCTV operating procedures and security policies.
• Work closely with colleagues, clients, and emergency services when necessary.
• Maintain confidentiality of all information obtained during your duties.
• Ensure all records are accurate, factual, and completed in a timely manner.
• Report equipment faults or security concerns promptly.
• Provide excellent customer service while maintaining a professional approach.

Requirements

• Good communication and customer service skills.
• Ability to remain calm under pressure.
• Good attention to detail.
• Basic computer skills.
• Ability to write clear and accurate reports.
• Reliable, punctual, and trustworthy.
• Able to work independently and as part of a team.
• Previous CCTV or security experience is desirable but not essential (training may be provided where appropriate).
• Valid SIA CCTV Badge.
• Data Protection and Confidentiality
• Handle personal information lawfully, fairly, and securely.
• Follow the UK General Data Protection Regulation, the Data Protection Act 2018, and all company data protection procedures.
• Access CCTV footage and personal information only when authorised and for legitimate business purposes.
• Keep all information confidential and never share footage or personal data without proper authorisation.
• Report any suspected data breaches or information security concerns immediately in line with company procedures.
• CCTV Compliance
• All CCTV operations must be carried out in accordance with company CCTV policies and procedures.
• UK data protection legislation.
• The Information Commissioner’s Office guidance on the appropriate use of CCTV and surveillance systems.
• Any client-specific instructions and site operating procedures.

What We Offer

• Competitive pay.
• Full training and ongoing support.
• Opportunities for development.
• Uniform provided.

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household, offer financial wellbeing assistance through our Salary Finance scheme, and provide access to high‑street discounts, a cycle‑to‑work scheme, and more.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000, and we offer a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.

You also receive Mitie Stars as recognition for your hard work.

We are committed to ensuring our recruitment process is inclusive and accessible to all.

If you have a disability or long‑term condition and need us to make reasonable adjustments during the recruitment process, please let us know.

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