Detention Custody Officer Manager

Job Summary

Detention Custody Officer Manager – Mitie Cleaning & Hygiene Services

We are seeking a highly motivated and dedicated individual to serve as a Detention Custody Officer Manager (DCOM) at the Dungavel Immigration Removal Centre. In this pivotal role, you will oversee day‑to‑day operations, ensure safety and security, and maintain compliance with Home Office directives. You will provide leadership, mentorship, and performance management to a dedicated team, fostering a safe, respectful, and secure environment for residents and staff alike.

Responsibilities

• Provide daily operational management within your allocated area, ensuring safety, security and compliance at all times.
• Lead, supervise and motivate staff, ensuring performance is managed effectively and development opportunities are supported.
• Oversee staff deployment, ensuring resources are used efficiently and appropriately.
• Ensure compliance with relevant policies, procedures and legislative requirements.
• Respond promptly and professionally to incidents, ensuring accurate reporting and effective resolution.
• Conduct investigations, disciplinary hearings and staff performance reviews as required.
• Contribute to the welfare, safety and dignity of residents, ensuring fair and respectful treatment at all times.
• Maintain strong working relationships with colleagues, stakeholders and partner agencies.
• Promote equality, diversity and inclusion across all aspects of the role.

Benefits

• Virtual GP access for you and household members.
• Salary Finance scheme – access up to 50% of earned pay before payday for a small fee.
• Flexible lifestyle benefits platform – choose up to five extra days\’ holiday, critical illness insurance, dentistry, tech, and more.
• High‑street discounts via MiDeals platform.
• Cycle‑to‑work scheme, life cover up to four times salary, enhanced pension contributions, and a Mitie Matching Share Plan.
• Mitie Stars recognition programme and monthly cash prizes.
• Diverse training and development opportunities.

Equity, Diversity & Inclusion

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments during the recruitment process, please contact us by email.