At a Glance
- Tasks: As a Detention Custody Officer, you'll ensure safety and security while supporting residents.
- Company: Mitie is a leading UK facilities management company, dedicated to creating better places and thriving communities.
- Benefits: Enjoy free meals, gym access, discounts, and a comprehensive benefits package including pension and life insurance.
- Other info: Full training is provided on the first day of employment, with ongoing support for career development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a dynamic environment.
- Qualifications: No experience needed; just bring your people skills, patience, and resilience.
The predicted salary is between 26000 - 36000 £ per year.
Join to apply for the Detention Custody Officer - Heathrow IRC role at Mitie Cleaning & Hygiene Services.
£31,585 per annum
40 hours per week
- Pension
- Life insurance
- Free meals on duty
- Free onsite parking
- Uniform provided
- Free gym use
- Retail and restaurant discount vouchers
- No experience necessary, full training given
Are you looking for a new role where you can genuinely make a difference to people's lives? Care & Custody is one of the leading providers of outsourced public services in the UK. We're looking for respectful, diligent and caring people to join our team of Detention Custody Officers (DCO).
Specialising in custodial management services, we are responsible for managing Europe's largest Immigration Removal Centre (IRC), just outside Heathrow in UB7 0HB. We care for up to 1200 immigration residents providing custody services, welfare, regime and recreational activity.
The Role: Our DCOs work with extraordinary courage and resilience, keeping those in our care safe and secure. You will be joining a team whose job security is high based on delivering essential public services through this critical role. Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents staying at our immigration removal centre. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we'll support you throughout your time to grow and develop.
Working Hours: 40 hours per week (shift work covering days and nights). Flexibility will be needed to work a mixture of short and long day shifts. The centre is operational 24/7/365 and your rolling roster covering 51 weeks will help you plan your work/life balance. You must be eligible to obtain CTC clearance, which means you hold a valid UK passport, or EU passport with Share Code, have lived and worked in the UK for 3 years with no extended (more than 3 months) trips overseas, have no criminal conviction or be part of an ongoing police investigation.
Who We're Looking for: Being a DCO demands people skills, patience, resilience, and professionalism to handle an ever-changing day. Those in our care come from a variety of backgrounds and you will need communication skills to support colleagues, work together and deliver an exceptional service to our residents. Previous experience of sensitively dealing with a variety of people who have been agitated, confused or angry would be an advantage.
Training (Initial Training Course): Once you have passed our selection and vetting process, you'll begin your Care and Custody career by undertaking our 5-week initial training course. Training is paid and is the first day of employment.
Specific Requirements: Please note that all offers of employment are subject to security clearance and enhanced background checks.
Benefits: Continued personal development with full support given to enhance your career. Ability to achieve a work/life balance. A benefits package including pension, private medical cover, share and MiDeals discount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies. Free meals during working hours in addition to use of the IRC's fully equipped gym, free parking is also provided.
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now.
Detention Custody Officer -Heathrow IRC in Tavistock employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an exceptional employer, offering a supportive work culture where employees can thrive and make a meaningful impact in their roles as Detention Custody Officers at the Heathrow Immigration Removal Centre. With comprehensive training provided from day one, competitive benefits including free meals, gym access, and a robust pension scheme, as well as opportunities for personal development and career progression, Mitie fosters an environment that values its staff and encourages growth. Located just outside Heathrow, this role not only provides job security but also the chance to contribute to the welfare of individuals in a diverse and dynamic setting.
Contact Details:
Mitie Cleaning & Hygiene Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Detention Custody Officer -Heathrow IRC in Tavistock
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Mitie Cleaning & Hygiene Services, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Mitie Cleaning & Hygiene Services and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Detention Custody Officer -Heathrow IRC in Tavistock
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Mitie Cleaning & Hygiene Services and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Get to Know Public Sector Values
Before your interview with Mitie Cleaning & Hygiene Services, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Mitie Cleaning & Hygiene Services.
