At a Glance
- Tasks: As a Detention Custody Officer, you'll ensure safety and security while supporting residents.
- Company: Join Mitie, a leading UK facilities management company dedicated to better communities.
- Benefits: Enjoy free meals, gym access, discounts, and a comprehensive benefits package.
- Other info: Full training is provided on the first day, with flexible shift patterns.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: No experience needed; just bring your people skills and resilience.
The predicted salary is between 26000 - 36000 € per year.
Join to apply for the Detention Custody Officer - DCO Heathrow role at Mitie Cleaning & Hygiene Services.
Salary: £31,585 per annum
Working Hours: 40 hours per week
- Pension
- Life insurance
- Free meals on duty
- Free onsite parking
- Uniform provided
- Free gym use
- Retail and restaurant discount vouchers
- No experience necessary; full training given
Are you looking for a new role where you can genuinely make a difference to people's lives? Care & Custody is one of the leading providers of outsourced public services in the UK. We are looking for respectful, diligent and caring people to join our team of Detention Custody Officers (DCO).
Specialising in custodial management services, we are responsible for managing Europe's largest Immigration Removal Centre (IRC), just outside Heathrow in UB7 0HB. We care for up to 1200 immigration residents providing custody services, welfare, regime and recreational activity.
The Role:
Our DCOs work with extraordinary courage and resilience, keeping those in our care safe and secure. You will be joining a team whose job security is high based on delivering essential public services through this critical role. Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents staying at our immigration removal centre. This is a fast-paced environment where no two days are the same. As you gain experience within this challenging role, we will support you throughout your time to grow and develop.
Flexibility will be needed to work a mixture of short and long day shifts. The centre is operational 24/7/365 and your rolling roster covering 51 weeks will help you plan your work/life balance.
You must be eligible to obtain CTC clearance, which means you hold a valid UK passport, or EU passport with Share Code, have lived and worked in the UK for 3 years with no extended (more than 3 months) trips overseas, have no criminal conviction or be part of an ongoing police investigation.
Who We're Looking For:
Being a DCO demands people skills, patience, resilience, and professionalism to handle an ever-changing day. Those in our care come from a variety of backgrounds and you will need communication skills to support colleagues, work together and deliver an exceptional service to our residents. Previous experience of sensitively dealing with a variety of people who have been agitated, confused or angry would be an advantage.
Training (Initial Training Course): Once you have passed our selection and vetting process, you'll begin your Care and Custody career by undertaking our 5-week initial training course. Training is paid and is the first day of employment.
Specific Requirements: Please note that all offers of employment are subject to security clearance and enhanced background checks.
Benefits:
- Continued personal development with full support given to enhance your career.
- Ability to achieve a work/life balance.
- A benefits package including pension, private medical cover, share and MiDeals discount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies.
- Free meals during working hours in addition to use of the IRC's fully equipped gym, free parking is also provided.
- Access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
- Life cover of up to four times your salary is available.
- Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
- Recognition for hard work through Mitie Stars, with cash prizes available.
- Diverse variety of training and development avenues via a wide selection of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments during the recruitment process, please let us know.
Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company.
Join our Mitie Team. Together our diversity makes us stronger.
Apply Now.
Detention Custody Officer - DCO Heathrow employer: Mitie Cleaning & Hygiene Services
Mitie Cleaning & Hygiene Services is an exceptional employer, offering a supportive work culture where employees can thrive while making a meaningful impact in the community. With comprehensive training provided from day one, competitive benefits including free meals, gym access, and a robust pension scheme, as well as opportunities for personal development, you will find a rewarding career as a Detention Custody Officer at Heathrow. Join a diverse team dedicated to maintaining safety and welfare in a dynamic environment, all while enjoying a healthy work-life balance.
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Detention Custody Officer - DCO Heathrow
✨Tip Number 1
Familiarise yourself with the role of a Detention Custody Officer. Understanding the responsibilities and challenges faced in this position will help you articulate your interest and suitability during interviews.
✨Tip Number 2
Highlight any experience you have in dealing with diverse groups of people, especially in high-pressure situations. This can set you apart as someone who can handle the dynamic environment of an immigration removal centre.
✨Tip Number 3
Prepare for the assessment centre by practising situational judgement tests and role-playing scenarios that may arise in the role. This will boost your confidence and demonstrate your problem-solving skills.
✨Tip Number 4
Network with current or former Detention Custody Officers if possible. They can provide valuable insights into the role and the company culture, which can be beneficial during your application process.
We think you need these skills to ace Detention Custody Officer - DCO Heathrow
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Detention Custody Officer. Read through the job description carefully and note the key skills and attributes required, such as patience, resilience, and strong communication skills.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the role. Even if you don't have direct experience, emphasise transferable skills like teamwork, conflict resolution, and any previous roles that required a high level of responsibility.
Craft a Strong Cover Letter:Write a compelling cover letter that explains why you want to work as a Detention Custody Officer and how your background makes you a suitable candidate. Use specific examples to demonstrate your ability to handle challenging situations and your commitment to providing care and support.
Prepare for Assessment Centre:If selected, you'll need to attend an assessment centre. Prepare by practising common interview questions and scenarios related to the role. Show your understanding of the importance of security and welfare in a custodial environment during your assessments.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Show Your People Skills
As a Detention Custody Officer, you'll be working with individuals from diverse backgrounds. Highlight your ability to communicate effectively and handle challenging situations with patience and professionalism.
✨Demonstrate Resilience and Adaptability
This role requires resilience in a fast-paced environment. Be prepared to discuss examples from your past where you've successfully adapted to changing circumstances or handled stressful situations.
✨Research the Company and Role
Familiarise yourself with Mitie's values and the specific responsibilities of a DCO. Showing that you understand the company's mission and how you can contribute will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage difficult interactions. Think of scenarios where you've had to de-escalate a situation or provide support to someone in distress.
