Data Analyst

Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. Our mission is clear: to create an environment that empowers, inspires, and supports individuals to re-enter society with hope, purpose, and a life plan. To achieve this, we will set a culture of rehabilitation and restoration underpinned by integrity and high expectations.

We are seeking a Residential Data Analyst to join our Contract Management & Performance Function, supporting the Residential function to achieve compliance with contractual, MOJ, Company, legislative, and relevant standards. As a Residential Data Analyst, you will:

• Collate, analyse, and audit performance data information in a timely manner.
• Make recommendations where non-compliance or opportunities are identified, track them to completion with the assigned employees, escalate any concerns, and support the development of detailed and effective action plans.
• Provide administrative support for the Residential function to ensure compliance with contractual, MOJ, Company, and legislative requirements.
• Support the development and production of performance reports, ensuring all key information is accurately recorded and reported to relevant stakeholders.
• Assist in the development and monitoring of the Residential Self Audit process to ensure completion to the agreed action and timeframe in line with the contract.
• Administer version control systems, ensuring that relevant information is processed and disseminated both accurately and on time.
• Identify trends across the residential function and investigate the root causes to understand why a trend has formed.
• Highlight these trends to management and support them when trends are successfully identified.
• Contribute to a climate of innovation and continuous improvement, ensuring all staff are focused on meeting contractual requirements, adding value, and delivering best practices.
• Provide support and advice to residential managers to ensure quality standards are met in compliance with relevant legislation.
• Promote commitment and compliance with Health & Safety and Environment standards and contractual requirements.
• Proactively assist stakeholders within the residential function, responding to questions and action points highlighted within reports from the Independent Monitoring Board (IMB), His Majesty's Inspector of Prisons (HMIP), and the MOJ Contract Monitoring Team.
• Help build and maintain positive stakeholder relationships.
• Prepare for and actively participate in preparing the Residential function of Millsike for external inspections.

The ideal candidate will have excellent attention to detail and be a clear communicator, both verbally and in written English of a high standard. They should possess intermediate to expert IT skills, particularly in Microsoft Word, Excel, and Outlook. It is advantageous if the candidate has previous experience working in a secure environment, as well as experience in an audit or performance analyst role. Relevant experience in audit, compliance, and standards is also desirable.

As a business, Mitie Care & Custody is committed to diversity and inclusion and we would welcome applications from a wide range of backgrounds including veterans, those looking for a career change, and people who have experience in social care or a learning environment. Full training will be given where applicable, and we would encourage anyone who might be thinking about a role in a secure establishment to get in touch.

Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. Our promise to our people: a place to work where you can thrive and be your best every day. Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

Our Culture – Our Core Values And How We Behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service.
• We are built on integrity and trust: integrity and trust are at the heart of all we do.
• We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers is in our DNA.
• Our diversity makes us stronger: we are immensely proud of our rich and diverse culture and backgrounds.
• Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. We offer financial wellbeing assistance through our Salary Finance scheme. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan. We award our employees with Mitie Stars as recognition for their hard work.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all.