Customer Service Support

Permanent

Full-time and part-time opportunities available

£28,052.88 per year (Full-time) At Mitie, our people are our greatest strength, and our promise is to create a place where you can thrive and be your best every day. We're looking for Customer Service Advisors / Schedulers / Supply Chain Agents to join our TSOC team, helping customers, coordinating services and supporting the delivery of essential operations.

Better places, thriving communities.

TSOC Office, Wythenshawe, Manchester

Permanent

Full-time and part-time opportunities available

£28,052.88 per year (Full-time) At Mitie, our people are our greatest strength, and our promise is to create a place where you can thrive and be your best every day. We're looking for Customer Service Advisors / Schedulers / Supply Chain Agents to join our TSOC team, helping customers, coordinating services and supporting the delivery of essential operations.

Please be aware that these roles will require you to pass a BPSS / SC clearance.

Role Responsibilities

• Be the first point of contact for customer enquiries via phone, email and digital channels.
• Take ownership of requests and ensure they are progressed accurately and on time.
• Coordinate resources, suppliers and service activities to support operational delivery.
• Provide clear updates to customers and colleagues while maintaining accurate records.
• Work collaboratively to solve problems and deliver an excellent customer experience.

What We're Looking For

• Strong communication and organisation skills with the ability to manage changing priorities.
• Confidence using Microsoft Office and learning new systems.
• A proactive approach, attention to detail and a willingness to take ownership.

What's in it for you?

• Permanent employment with full-time and part-time opportunities available.
• Training and development within a specialist operational team.
• The opportunity to build experience across customer service, service coordination and operational support.
• A supportive team environment where your contribution makes a real difference.

There's a place for you at Mitie, join us today! Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sarah Bostock at Sarah.Bostock@mitie.com.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?

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