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- Tasks: Plan jobs to ensure success within set timeframes and manage engineer schedules.
- Company: Mitie is a leading facilities management company with 72,000 employees globally.
- Benefits: Enjoy flexible benefits, virtual GP services, financial assistance, and training opportunities.
- Why this job: Be part of a diverse team making a real impact in thriving communities.
- Qualifications: Understanding of supply chain processes and experience with planning systems are preferred.
- Other info: Inclusive recruitment process; reach out for adjustments if needed.
The predicted salary is between 28800 - 43200 £ per year.
Better places, thriving communities. What are the objectives and responsibilities for this role? You will be responsible for planning jobs to ensure success within a timeframe set by the demand lead. This includes ensuring all access is cleared, the engineer with the right skill set is booked, spares are noted, and any risks to the timeline are flagged to the demand lead.
Other Responsibilities Include But Are Not Exclusive To:
- Escalating for support where access issues prevent success.
- Ensuring changes are completed to prevent failed engineer time.
- Working closely with the OM for engineer planning support and the demand lead to keep all RW raised within SLA.
- Completing all engineer work schedules.
- Ensuring effective utilization, efficiency, and productivity of field engineers using standard times and scheduling tools to complete all PPMs within the month.
What are the qualifications and experiences needed for this role? The ideal candidate should have an understanding of supply chain and basic planning processes, such as ordering, production, and delivery. Knowledge of Maximo or similar CAFM systems and experience in planning roles using business in-house systems and Microsoft packages are desirable.
What does our ideal candidate look like?
- Logistical and problem-solving skills
- Self-motivated and result-oriented with a positive outlook
- Ability to work with stakeholders to understand impact areas
- Excellent organizational skills and ability to prioritize and multitask
- Professional and effective communication skills, both verbal and written, at all levels of the business and externally
- Willingness to learn new skills and expand service quality
If this sounds of interest to you, please hit apply. Our market-leading benefits include:
- Virtual GP services for you and your household
- Financial wellbeing assistance through Salary Finance
- Flexible lifestyle benefits platform, Choices, including extra holiday, insurance, dental, and technology purchases
- High street discounts, gym memberships, cycle-to-work scheme
- Life cover, enhanced pension contributions, share schemes
- Recognition awards and prizes, including a chance to win £10,000
- Training and development opportunities
We are committed to inclusive recruitment. If you need reasonable adjustments during the process, contact Christian Kalugin at Chris.Kalugin@mitie.com. Since 1987, Mitie has been maintaining companies globally, with 72,000 employees. We are the UK's leading facilities management and professional services company, serving clients in banking, government, healthcare, and education sectors. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Looking to move roles but stay with Mitie? Share your experience about life at Mitie!
Customer Service Planner employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with supply chain processes and planning tools. Understanding how ordering, production, and delivery work will give you a solid foundation for the role of Customer Service Planner.
✨Tip Number 2
Gain experience with Maximo or similar CAFM systems. If you haven't used these before, consider taking an online course or tutorial to boost your knowledge and confidence in using such software.
✨Tip Number 3
Develop your organisational skills by practising prioritisation and multitasking. You can do this by managing small projects or tasks in your current role, which will help you demonstrate these skills during the interview.
✨Tip Number 4
Enhance your communication skills by engaging with stakeholders in your current job. This could involve seeking feedback or collaborating on projects, which will prepare you for effective communication at all levels in the new role.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Planner. Highlight your relevant experience in planning jobs, managing timelines, and working with stakeholders in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences mentioned in the job description. Emphasise your logistical and problem-solving skills, as well as any experience with CAFM systems like Maximo.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for the role. Discuss how your background aligns with the company's objectives and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Planner. Familiarise yourself with planning jobs, managing timelines, and ensuring effective communication with stakeholders.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully navigated logistical challenges or resolved access issues. This will demonstrate your ability to think on your feet and find solutions.
✨Familiarity with Tools
If you have experience with Maximo or similar CAFM systems, be ready to talk about it. Highlight your proficiency in using scheduling tools and Microsoft packages, as these are crucial for the role.
✨Communicate Effectively
Practice your verbal and written communication skills. You may need to explain complex ideas clearly, so consider how you can convey your thoughts succinctly and professionally during the interview.