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- Tasks: Be the friendly face of our company, welcoming and assisting customers daily.
- Company: Join Mitie, a global leader in facilities management with over 72,000 employees.
- Benefits: Enjoy perks like virtual GP, discounts, flexible benefits, and employee recognition programs.
- Why this job: Make a real impact by creating a welcoming atmosphere and supporting diverse visitors.
- Qualifications: Strong customer service skills and at least 2 years in a similar role preferred.
- Other info: Flexible hours and a commitment to diversity make this a great workplace.
The predicted salary is between 24000 - 36000 £ per year.
Better places, thriving communities.
Location: BAE Systems, Brough
Purpose: This role provides high-quality service to our customers by greeting, welcoming, and directing them appropriately. You will be the first point of contact, creating a welcoming and safe atmosphere. The role involves managing visitor flow, ensuring adherence to policies, answering calls, reviewing bookings via the Matrix system, and supporting senior management and supervisors. The Customer Liaison also facilitates building visits, manages area seating, reports defects, and maintains high standards. Attention to detail and understanding customer needs are essential.
Hours of Work: 38.5 hours per week, Monday to Thursday, covering 07:30 – 17:30 in two shift patterns, and Friday 07:30 – 12:00. Shift patterns depend on business needs.
Key Responsibilities:
- Greeting and checking in customers
- Booking desks and rooms, managing attendee lists
- Coordinating with facilities, security, and cleaners
- Supporting AV setup and troubleshooting
- Maintaining room and desk checks, distributing equipment
- Supporting visitors, fire marshal, and first aid roles
- Managing bookings, no-shows, and communication via email
- Reporting faults, monitoring supplies, and facilitating building operations
- Supporting events and off-site visitors
- Ensuring health and safety compliance and building checks
- Supporting the team with additional tasks as required
Qualifications & Experience:
- Team player with strong customer service skills
- Organizational and time management skills
- Knowledge of workplace health and safety policies
- Excellent communication skills in English
- Proficiency in Microsoft Office; experience with booking systems is desirable
- Ability to work independently and manage priorities
- At least 2 years in a customer service or training role is preferred
- Able to gain SC clearance
Additional Factors:
- Professional appearance and hygiene standards
- Ability to multitask in a fast-paced environment
- Flexible, approachable, and personable
- Willing to undertake further training
We offer a range of benefits including virtual GP, financial wellbeing schemes, flexible benefits platform, discounts, cycle-to-work, life cover, pension, share schemes, and employee recognition programs.
Mitie is committed to diversity and inclusion. If you require adjustments during the recruitment process, please contact us.
Since 1987, Mitie has employed over 72,000 staff worldwide, providing facilities management and professional services to a diverse client base. Join our Mitie Team. Together our diversity makes us stronger.
Apply Now
Interested in other roles? Share your experience about life at Mitie!
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Representative
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Liaison Representative. Understanding the nuances of greeting customers, managing bookings, and ensuring health and safety compliance will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've successfully handled difficult situations or improved customer satisfaction in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Research Mitie's values and commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can make a positive impression and show that you're a good cultural fit.
✨Tip Number 4
Prepare questions about the role and the team dynamics. Asking insightful questions not only shows your interest but also helps you gauge if this is the right workplace for you.
We think you need these skills to ace Customer Liaison Representative
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Liaison Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage priorities and work independently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the position. Mention your understanding of health and safety policies and your proficiency in Microsoft Office.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Liaison Representative role.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Showcase Your Customer Service Skills
As a Customer Liaison Representative, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when managing bookings and ensuring compliance with health and safety policies. During the interview, highlight instances where your attention to detail made a positive impact in your previous roles.
✨Familiarise Yourself with the Company
Research Mitie and understand their values, mission, and the services they provide. Being knowledgeable about the company will not only impress the interviewers but also help you align your answers with their expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing visitor flow or troubleshooting AV setups. Practise your responses to these scenarios to demonstrate your problem-solving skills and adaptability.
