Mobile supervisor in Crawley

Responsibilities:

• Assist with day‑to‑day supervision of a team of technicians, sub‑contractors and other specialists attending client premises, achieving the highest level of service to building occupants in a cost‑effective, technically competent and safe manner.
• Support the Contract Manager in the efficient use of labour and materials by coordinating all planned and reactive maintenance work across the designated portfolio of premises.
• Work with the Service Desk to ensure planned and reactive works are carried out within contract SLA's & KPIs.
• Work with stakeholders to ensure all required certification is in place within required timescales and remedials have been captured and actioned.
• Ensure all TBT/staff briefings are completed and certification of engineers is in date and regularly checked.
• Ensure subcontractors work to the highest safety standards.
• Ensure self and team carry out duties in accordance with all Health and Safety procedures, codes of practice and statutory regulations.
• Work with Contract Manager to ensure operatives are adequately qualified and are appointed persons where necessary.
• Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets service level agreements or KPIs.
• Undertake supervision, coaching, support and development for team members.
• Day‑to‑day management of relevant employees including conduct, performance, attendance and capability.
• Build effective relationships with the client, answering queries and keeping them informed about site activities and developments.
• Identify opportunities for, and then organise and manage to completion, any additional works in accordance with repair and replacement contractual requirements.
• Ensure all statutory certification is in place across the business systems.
• Monitor, coordinate and manage services provided by specialists and/or sub‑contractors.
• Ensure compliance with all necessary permit to work systems.
• Assist in implementation of improvements to procedures and systems, making recommendations as appropriate.
• Understand and complete all work‑related documentation accurately and on time.
• Comply with policies and procedures.
• Carry out work in a safe and diligent manner.
• Attend and fully participate in training and MiReview activities as required.
• Undertake additional duties in line with capabilities as required.
• Be part of the callout rota for out of hours 24/7 support.

Main Duties:

• Ensure self and team carry out duties in accordance with all Health and Safety procedures, codes of practice and statutory regulations.
• Work with Contract Manager to ensure operatives are adequately qualified and are appointed persons where necessary.
• Ensure all tasks are carried out to the highest standard of customer service and that work is completed on time, within budget and meets service level agreements or KPIs.
• Undertake supervision, coaching, support and development for team members.
• Day‑to‑day management of relevant employees including conduct, performance, attendance and capability.
• Build effective relationships with the client, answering queries and keeping them informed about site activities and developments.
• Identify opportunities for, and then organise and manage to completion, any additional works in accordance with repair and replacement contractual requirements.
• Ensure all statutory certification is in place across the business systems.
• Monitor, coordinate and manage services provided by specialists and/or sub‑contractors.
• Ensure compliance for all necessary permit to work systems.
• Assist in the implementation of improvements to procedures and systems, making recommendations as appropriate.
• Understand and complete all work‑related documentation accurately and on time.
• Understand and comply with policies and procedures.
• Carry out work in a safe and diligent manner.
• Attend and fully participate in training and MiReview activities as required.
• Undertake additional duties in line with capabilities as required.
• Be part of the callout rota for out of hours 24/7 support.

Person Specification:

• Demonstrate understanding and lead by example for health and safety; understands relevance of toolbox talks and safe systems of working.
• Hold relevant professional qualifications (e.g. mechanical, electrical, building services, air conditioning/refrigeration) – minimum C&G Level III or equivalent, or sound experience in a large FM environment.
• Hold relevant health & safety qualifications; training will be provided where necessary.
• Previous LV appointment preferable.
• Previous HV appointment preferable (not essential).
• Understand the administration and application of a CAF FM system.
• Able to understand and act on verbal and written instructions/procedures.
• Computer literate, good understanding of Excel and Word essential.
• Flexibility over working hours (may be required to work evenings and weekends to coordinate or complete work); require standby and call‑out cover.
• Minimum of 2 years previous supervisory experience in a similar role required.

Benefits:

• Virtual GP available for you and household members – expert advice by video or phone.
• Salary Finance scheme gives you access to 50% of earned pay before payday for a small fee.
• Flexible lifestyle benefits platform, Choices – choose up to 5 extra holiday days, critical illness insurance, dental, technology.
• High street discounts from thousands of retailers, gyms and more via MiDeals platform.
• Cycle‑to‑work scheme.
• Life cover of up to four times your salary.
• Enhanced pension contributions, save‑as‑you‑earn scheme and Mitie Matching Share Plan.
• Mitie Stars recognition – cash prizes monthly and £10,000 top prize annually.
• Diverse training and development opportunities.

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools. Join our Mitie Team. Together our diversity makes us stronger.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please email Ritik Gupta at Ritik.Gupta@mitie.com.