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For Companies At a Glance
- Tasks: Lead a team to maintain top-notch cleaning services and ensure customer satisfaction.
- Company: A leading facilities management company with a commitment to service excellence.
- Benefits: Flexible lifestyle options, financial wellbeing support, and a cycle-to-work scheme.
- Why this job: Join a diverse team making a positive impact in the community.
- Qualifications: Management experience in cleaning services and strong customer service skills.
- Other info: Permanent, full-time role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading facilities management company is searching for a Service Support Manager in Crawley. The successful candidate will ensure high service standards while adhering to SLA agreements.
Ideal applicants should have:
- Management experience in cleaning services
- Strong customer service skills
- IT literacy
This permanent, full-time position offers a range of benefits, including financial wellbeing support, flexible lifestyle options, and a cycle-to-work scheme. Join a diverse team dedicated to community service.
Facilities Cleaning Services Manager – Service Excellence in Crawley employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Cleaning Services Manager – Service Excellence in Crawley
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to service excellence.
✨Tip Number 3
Practice your customer service skills! Since this role is all about maintaining high service standards, be ready to share examples of how you've handled challenging situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Facilities Cleaning Services Manager – Service Excellence in Crawley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience in cleaning services. We want to see how you've maintained high service standards and adhered to SLA agreements in your previous roles.
Show Off Your Customer Service Skills: In your cover letter, give us examples of how you've excelled in customer service. We love candidates who can demonstrate their ability to handle client needs effectively and maintain strong relationships.
Be IT Savvy: Since IT literacy is key for this role, mention any relevant software or tools you’ve used in your past jobs. We’re looking for someone who can navigate technology with ease to enhance service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Cleaning Services Inside Out
Make sure you brush up on your knowledge of cleaning services and management practices. Be ready to discuss specific examples of how you've maintained high service standards in previous roles, as this will show your expertise and commitment to service excellence.
✨Demonstrate Your Customer Service Skills
Prepare to share stories that highlight your strong customer service skills. Think about times when you went above and beyond for a client or resolved a challenging situation. This will help the interviewers see how you can contribute to their focus on service quality.
✨Familiarise Yourself with SLA Agreements
Since adhering to SLA agreements is crucial for this role, make sure you understand what they are and how they impact service delivery. Be ready to discuss how you've successfully managed SLAs in the past and any strategies you used to ensure compliance.
✨Show Off Your IT Literacy
In today's facilities management landscape, being tech-savvy is essential. Brush up on any relevant software or tools used in cleaning services management. Be prepared to discuss how you've used technology to improve efficiency or service delivery in your previous roles.
